Associate Tech Service Specialist

Core Responsibilities

• Provide technical support to factory operations, ensuring all systems and equipment function optimally to meet production demands.
• Contribute to Service Product tasks focusing on waste removal, self‑service, and automation.
• Collaborate globally within Service Product and, if needed, the broader Digital Technology organization.
• Share knowledge and apply standard processes for technical knowledge and information sharing within the team.
• Take ownership of tasks prioritized in the Service Product and use a data‑driven approach for initiatives.
• Ensure compliance with IT Policies and Principles on‑site proactively.
• Improve, train, and promote new technologies implemented in the organization.
• Contribute to a Business Continuity support model, ensuring 24/7 operational readiness and resilience within Factory Onsite Technology.

Leadership and Collaboration

• Actively collaborate to increase product performance.
• Drive metrics, indicators, and user stories by engaging the team.

Communication

• Engage with end users, listen and act on feedback.
• Communicate and work with stakeholders and colleagues from different teams to prioritize backlogs, solve problems, or increase outcomes.

Qualifications

• Advanced proficiency in English in both written and verbal forms.
• Solid understanding of engineering principles, focusing on AI technologies and their real‑world applications.
• Experience in coding, proficiency in languages such as Python, Java, or C++ to develop and support applications.
• Expertise in a specific area such as infrastructure or application support, with hands‑on experience.
• Ability to integrate AI solutions into existing infrastructure, enhancing service delivery and operational efficiency.
• Proven track record of supporting and optimizing IT infrastructure, ensuring seamless operation with high availability.
• Familiarity with cloud‑based platforms such as AWS or Google Cloud for scalable and resilient systems.

Location

This position is based at our LEGO Operaciones de Mexico manufacturing factory located in Cienega de Flores, NL. This is not a remote position.

Benefits

• Family Care Leave – Enhanced paid leave options.
• Insurances – Life and disability insurance coverage.
• Wellbeing – Access to the Headspace app and wellness initiatives.
• Colleague Discount – Generous discount available from day 1.
• Bonus – Rewarded through a bonus scheme when goals are reached and if eligible.

EEO Statement

The LEGO Group is highly committed to equal employment opportunity, equal pay, and seeks to encourage applicants from all backgrounds (sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, religion and veteran status) to apply for roles in our team. The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening as a condition of the offer. We conduct drug screening as part of our drug‑free workplace policy and support the health and safety of our employees.