Customer Administrator

Main Missions

• 1 - Manage shipments
  • Oversee the proper execution of shipments
  • Liaise with customers and give advance notification of any anomalies
  • Ensure coherence of the order book. If anomalies are detected, notify a senior manager
  • Analyse late deliveries weekly
  • Publish results every day, at the end of each week and at the end of each month
  • Occasionally print out shipment preparation lists to give to the store keeper
  • Manage stock by checking the various indices during modifications
  • Order suitable transportation means
  • Update the customer closure calendar daily
  • Inform the logistics department or the customer in the event of a non‑compliance with production commitments, if there is a risk of delivery interruption
• 2 - Manage delivery calls
  • Check that E.D.I. are correctly integrated
  • Retrieve requests from the web
  • Input requests that are not in E.D.I.
  • Ensure that the order book is kept up‑to‑date
• 3 - Help to manage internal and external flows in certain organisations
  • Help to create logistics department instruction sheets/procedures
  • Report to the logistics manager
  • Analyse causes and decide on suitable means and methods required to complete his/her assigned missions
• 4 - Manage logistic customers claims on Customer web portal

Purpose

Manage customer and/or supplier order portfolios and supervise customer deliveries

Abilities

• Ability to contact customers in person and possess excellent communications skills
• Able to prioritize and operate proactively