Global Service Agent (Santiago de Querétaro)

Supply Department - Customer Service Representative

Department: Supply

Key Responsibilities

• Ensure timely fulfillment of customer requirements and specifications.
• Monitor customer inquiries and process shipments.
• Coordinate transport logistics as per customer needs.
• Maintain direct communication with clients.
• You will serve as the first point of contact for customers, delivering timely, accurate support across multiple channels.
• Address customer inquiries, resolve issues efficiently, and ensure a positive experience by actively listening and understanding customer needs.

Requirements

• Bachelor’s degree in Logistics, International Trade, or related field.
• Minimum 1 year of experience in customer service within the automotive industry (3 years preferred).
• Knowledge of IATF 16949, ISO 14001, and business English.

Technical Skills

• Proficient in TOMS GM, ERP (SAP), and Excel.
• Understanding of supply chain management and risk management.

Soft Skills

• Strong interpersonal skills and ability to work under pressure.
• Customer-oriented with good negotiation skills.

Key Skills Required

• Proven customer support experience or experience as client service representative.
• Ability to appreciate the customers’ perspective showing empathy.
• Active listening to fully engage the customer with their concerns.
• Ability to multi-task during customer interactions with multiple systems and resources.
• Understand policies and procedures and communicate them professionally to the customer.
• Acknowledge and resolve customer complaints/concerns.
• Maintain a positive attitude and calmly respond to complaints, issues and questions.

Tipo de puesto: Tiempo completo

Sueldo: $20,000.00 - $25,000.00 al mes

Incentivos

• Ayuda o servicio de transporte
• Servicio de comedor

Tipo de jornada: 8 horas

Lugar de trabajo: Empleo presencial

TCS - Customer Service Representative (Querétaro)

Job Mode: Onsite (work from office)

Location: Queretaro