Bilingual Customer Service Representative - English Remote

Overview

Wing is on the exciting mission of redefining the future of work for companies worldwide. We are looking to be the one-stop shop for companies that are looking to build world-class teams and place their operations on autopilot. We’re looking for a Bilingual Customer Service Representative.

Position: Customer Service Representative (Remote)

Responsibilities

Manage inbound and outbound calls

Resolve customer concerns effectively and efficiently

Build sustainable relationships and trust with customer accounts through open and interactive communication

Ensure customer satisfaction in every interaction

Keep records of customer interactions, process and update customer accounts and file documents

Follow communication procedures, guidelines, and policies

Take the extra mile to engage customers

Ad hoc tasks

Qualifications

At least 1-year proven experience as a Customer Service Representative in a B2C or B2B capacity

Excellent English communication skills, both written and verbal (at least B2 level)

Excellent phone, email, and instant messaging communication skills

Solid organizational and time management skills

Tech savvy and familiar with current technologies, like desktop sharing, cloud services, and CRM

Experience with word-processing software and spreadsheets (e.g., MS Office)

Knowledge of online calendars and scheduling (e.g., Google Calendar)

Proactive and confident with keen attention to details

Technical Requirements

USB headset with noise cancellation feature

Working webcam

Main and backup computer: at least 1.8 GHz processor with at least 4GB RAM

Main Internet service speed: at least 25 Mbps wired connection

Backup Internet service speed: at least 10 Mbps

Benefits

• Performance incentives
• Job security and stability
• Paid training
• Inclusive culture
• Upskilling opportunities
• 100% work-from-home
• Exceptionally supportive team
• Opportunities for career growth
• Fun work environment
• Holiday and overtime pay
• Bonuses, tips, and referral program

Schedule

20-40 hours per week

Location

This is a remote job

Salary

This is based on your experience and skills.

Notes

• Only qualified candidates will be invited to take the assessment and scheduled for an interview. We have other vacancies that might interest your friends and colleagues. They can check us out at our Jobs Website.

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