Concierge Customer Service

Job Description - E-concierge (HOT0C6H3)

E-concierge (HOT0C6H3)

Hilton Cancún Mar Caribe Boulevard Kukulcan Km 17 Zona Hotel era de Cancun Cancun 77500

Provide personalized assistance to guests through digital channels, ensuring an exceptional experience before, during, and after their stay. The E-Concierge acts as a virtual point of contact to resolve inquiries, manage requests, and promote hotel services.

Respond to guest inquiries via digital platforms (chat, email, mobile apps).

Provide information about hotel services, activities, promotions, and local recommendations.

Ensure quick and accurate responses while maintaining high hospitality and service standards.

Promote additional services using upselling and cross-selling techniques.

Comply with data protection policies, security standards, and brand guidelines.

Previous experience in customer service, preferably in hospitality or tourism.

Excellent written communication and proficiency in digital tools.

Proactive attitude, service-oriented, and strong problem-solving skills.

Language skills (English required; Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.