Amazon Operations Manager

MX Air ATS is looking for an Air Operations Manager to lead day-to-day operations at the NLU hub, managing inbound and outbound air volume across sortation and flight preparation processes.

This role owns the flow of volume through the hub, ensuring inbound shipments are received and transferred into outbound flights within defined time windows. Own end-to-end air operations at the NLU hub, managing inbound arrivals, sortation, and outbound flight preparation within defined time windows.

• Ensure compliance with safety and security standards, including air cargo handling procedures, screening requirements, and regulatory guidelines, maintaining a safe and controlled operating environment.
• Ensure outbound flights are fully built and ready for departure, executing container build, staging, and dispatch processes aligned with flight schedules.
• Control sortation flow and throughput, maintaining continuous movement of volume from inbound to outbound while optimizing dwell time.
• Coordinate with Air Hubs, Air Surface Transportation, Ground Transportation, AMZL Operations to ensure inbound and outbound flows are synchronized with network requirements.
• Monitor and drive performance metrics, including inbound processing time, dwell time, OTP, OTD, cost and compliance metrics.
• Drive continuous improvement in hub operations, standardizing processes, improving safety compliance
• Operate in a time-sensitive environment, requiring flexibility in working hours aligned with flight schedules, including early mornings, evenings, weekends, or peak periods.

Throughout the shift, you oversee inbound unloading, manage sortation flow, and ensure outbound containers are built and staged on time for departure. MX Air ATS operates like a small airline within Amazon, building and managing a domestic air transportation network through a hybrid, multi-carrier model. The NLU Hub team runs daily air operations, managing inbound and outbound flows, sortation, and flight preparation across the network.

3+ years of employee and performance management experience

• Bachelor's degree or equivalent
• Speak, write, and read fluently in English, and have the ability to take direction in English
• Experience in operations management of fulfillment or distribution centers
• Experience in aviation regulatory compliance
• 7+ years of a combination of the following domains: corporate security management, transportation/supply chain operations or aviation security experience
• Knowledge of consumer product compliance processes and regulations

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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