Work from home/Customer Experience Agent

Customer Specifications Specialist page is loaded## Customer Specifications Specialistlocations: Home Office - ECoE Mexicotime type: Full timeposted on: Posted Yesterdayjob requisition id: Req-31776**About Ingredion:**Join Ingredion, where innovation impacts lives worldwide! Without even realizing it, you have experienced our work in your favorite chocolate, your pet’s food, the paper you write on, and your everyday snacks. As a global powerhouse across more than 60 industries, we harness the potential of natural ingredients to transform lives. Whether you are just starting your career or bringing years of experience, there is a place for you here to make a real difference. Be part of our team that values a wide range of perspectives and is committed to shaping a better world with every product we create. **Location:** Guadalajara**Workplace type**: HybridIngredion is looking for a **Customer Specifications Specialist** to join our team and ensure customer specifications remain a critical standard for evaluating product quality. Your expertise will help us deliver on our promise to customers and strengthen global coordination.As a **Customer Specifications Specialist**, you will be part of a global team that coordinates customer specification documents and ensures timely, accurate reviews aligned with quality standards.This role reports to the Lead Customer Specifications US & Canada.**What will you do:*** Lead and coordinate the customer specification review process regionally, working with participants from each plant and country to provide timely reviews aligned with customer segmentation policy.* Partner with colleagues to ensure timely responses to customer inquiries.* Review customer quality agreements with the appropriate plant and edit agreements to meet Ingredion quality requirements.* Collaborate cross-functionally with customers, plant quality, and sales to complete agreements and specification reviews.* Submit regional reviews for global customer review.* Maintain organized records of completed customer specifications and quality agreements in shared locations for easy retrieval by plant quality and global document teams.**What you will bring:*** Bachelor’s degree required.* Minimum of 2 years of experience in an operational, technical, or business role; plant quality or customer quality documentation experience strongly preferred.* Proven ability to work with cross-functional teams and interact with all levels of the Quality Organization.* Strong planning, organizing, and time management skills, attention to detail, and ability to work independently.* English fluency, both written and spoken.**Who you are:*** Collaborative and able to cultivate positive relationships with customers, team members, plants, and support functions.* Adaptable, quick learner, and comfortable working in a fast-paced environment.* Skilled in prioritization and multitasking under high-volume conditions.* Computer-savvy; experience with Salesforce and SharePoint is advantageous.Discover why Ingredion is the ideal place to advance your career with our exceptional rewards and benefits package designed to help you thrive. Create the future with us and enjoy:* **Total Rewards Package** – Competitive salary and performance-based pay recognizing your contributions to our success.* **Comprehensive Benefits & Wellness Support –** Health, long-term savings, and resources for your physical, mental, and emotional well-being* **Career Growth –** Learning, training, and development opportunities, including tuition reimbursement.* **Employee Recognition Program –** A culture of real-time appreciation, with personalized recognition rewards globally* **Employee Discount Program – Provides exclusive discounts on everyday products, services, and travel.**#LI-E#LI-HybridIngredion uses AI-enabled tools to support parts of the recruitment process, including resume screening and interview scheduling. These tools help match candidate skills to job requirements and streamline communication. All AI-assisted decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws. By applying, you acknowledge that AI may be used to support your application journey.**Relocation Available:**Nois a leading global, plant-based ingredients solutions company. We make sweeteners, starches, nutrition ingredients and biomaterials that are used by customers in everyday products from foods and beverages to paper and pharmaceuticals. At Ingredion, we embrace possibilities and inspire each other to think big. Together, we are reimagining how we can make life better through our differentiated ingredients and innovative solutions. We share an inspiring purpose — to make life better, for our colleagues, our customers, our communities, and the world. We belong to a culture of bold innovators, of people who believe that their skills, creativity, and passion can deliver solutions that can enhance people’s lives. We create what's next, transforming our imagination into innovation.

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