Job Number 24093611 Job Category Rooms & Guest Services Operations Location Courtyard Ciudad del Carmen Campeche, Avenida Isla de Tris No 57-B, Ciudad del Carmen, Campeche, Mexico VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management Additional Information: This hotel is owned and operated by an independent franchisee, Bali Group Corporation. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. Job description We are looking for a friendly, professional, and customer-oriented front office manager to join our team. As the front office manager, you will make sure that customers and visitors feel welcome and are well looked after. Your role will include overseeing employee schedules, front office staff training, and perform the basic reconciling of receipts. You need to have good people skills, a professional appearance, and be highly organized to be a successful front office manager. The ideal candidate will have previous customer service and office management experience. Front Office Manager Responsibilities:

Supporting, training, and supervising front office staff.
Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience.
Handling customer complaints and special requests.
Scheduling staff shifts and managing other HR-related tasks.
Maintaining an orderly appearance throughout the reception area.
Monitoring stock and ordering office supplies, including stationery and information leaflets.
Preparing monthly management reports on customer feedback, bookings, and cancellations.
Managing the departmental budget.
Updating files and records.
Enforcing all cash-handling, checking, and credit procedures.

Front Office Manager Requirements:

Client services or management experience.
Great interpersonal and communication skills.
Excellent problem-solving skills.
Accounting skills.
The ability to remain positive and focused in a fast-paced environment.
Good time management skills.
Great computer skills and the ability to learn new skills quickly.
A professional appearance.

This company is an equal opportunity employer. frnch1At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun. In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Front Office Manager - Franchised