...for performing the following tasks to the highest standards:
Responsible for optimising the hotel revenue stream and generating index against competing hotels in the marketplace
Analyse hotel activity data and present to the Sales Team and associated groups so to...
...staff.
~Ensure high level customer service is achieved, as measured by Customer Satisfaction Surveys (KEPSLA) and Online Reputation Index.
~Conduct Daily Standup with staff to review targets, challenges, events and day-to-day issues
~Greet customers and offer support...
...guest
~Collect and analyze feedback from guests
~Support the resolution of guest-related issues
~Keep track of the location’s Brand Index
~Advise location management and staff on Brand guidelines
~Assist the sales and marketing department
~Coordinate tours, travels &...