Customer Business Solutions Specialist

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you “Dare to Grow” with us?

About the Role

As a Customer Business Solutions Specialist, you will act as a trusted advisor to our customers, translating business requirements into innovative logistics and technology solutions.

You will partner with customers and cross-functional teams to design, implement, and optimize business solutions including web platforms, EDI integrations, reporting tools, dashboards, and supply chain visibility solutions. Your work will directly contribute to operational excellence, customer satisfaction, and long-term business growth.

This role is ideal for professionals who enjoy combining commercial acumen, operational expertise, analytical thinking, and technology-driven problem solving.

What You'll Do

• Solution Design & Pre-Sales
• Support customer tenders and solution workshops.
• Identify customer requirements and develop tailored business solutions.
• Present digital capabilities, platform functionalities, and integration opportunities.
• Partner with commercial teams to position value-added customer solutions.

Project Implementation

Lead the deployment of customer business solutions from design to execution.

Coordinate EDI projects with customers, Business Analysts, and technical teams.

Configure customer access to platforms and reporting solutions.

Ensure project deliverables meet customer expectations and operational requirements.

Continuous Improvement & Innovation

Drive automation and process improvement initiatives.

Contribute to supply chain transformation projects.

Collaborate with regional and global teams to enhance customer-facing solutions.

Support the evolution of digital platforms and reporting capabilities.

What We're Looking For

Required Experience

• 2-4 years of experience in Freight Forwarding, Transportation, Logistics, or Supply Chain.
• Strong knowledge of Air & Ocean Operations.
• Experience managing customer relationships and business solutions projects.
• Exposure to EDI implementations and systems integration.
• Experience with Transportation Management Systems (TMS).
• Strong analytical, reporting, and process-mapping capabilities.

Technical Expertise

• EDI transactions and customer integration solutions.
• Supply chain technology platforms and logistics systems.
• CargoWise, MYCEVA, or similar TMS environments.
• Data analysis, KPI reporting, and dashboard development.
• Microsoft Excel and business productivity tools.
• Project management methodologies.

At CEVA Logistics, we believe great supply chains are powered by great people.

Here, you'll have the opportunity to influence customer success on a global scale, lead transformative initiatives, and help shape the future of logistics through technology, innovation, and operational excellence.

You'll be empowered to challenge the status quo, develop meaningful customer partnerships, and build solutions that truly make a difference.