Account Manager

We’re looking for a strategic and data-driven Account Manager to support and scale seller operations within the SHEIN Mexico marketplace. This role plays a key part in driving seller growth, improving store performance, and ensuring operational excellence.

Key Responsibilities:

• Manage end-to-end seller and store operations to drive GMV growth, new product launches, and inventory sell-through.
• Guide sellers on listing optimization, pricing strategies, campaign participation, and performance improvement.
• Monitor KPIs such as traffic, conversion rate, AOV, return rate, fulfillment efficiency, and stock levels; translate insights into action plans.
• Resolve operational issues, after-sales disputes, and compliance risks to maintain platform standards.
• Collaborate cross-functionally with marketing, category, logistics, and warehouse teams to ensure seamless execution and localization for the Mexican market.
• Analyze market trends, competitor strategies, and consumer behavior to provide data-backed recommendations.

Requirements:

• Bachelor’s degree in E-commerce, Marketing, International Trade, or related field.
• Fluency in English (required).
• Strong analytical skills with proficiency in Excel and data dashboards.
• Understanding of the Mexican e-commerce landscape.
• Experience with marketplace operations, campaign management, inventory, and fulfillment processes.
• Strong communication, negotiation, and cross-functional collaboration skills.

Core Competencies:

• Seller Growth & Enablement
• Data-Driven Decision Making
• Localized Marketplace Operations