Project and Programme Management

If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

Project and Programme Management

Project Management jobs are accountable for successful delivery of the project and ensuring benefits realisation. Projects may be standalone or part of a wider programme of activity and may be located in project teams as well as BAU teams. Project Managers manage change through projects which are established to deliver a specific outcome, on time. The projects will typically have a clearly defined output, fixed start and end date with a well-defined development/delivery path. Projects may be stand alone or part of a Programme.

Project Management jobs may have reports, these may be Business Analysts, Work stream leads, Programme Management Office (PMO) staff or admin support staff. Project Management jobs may report to a Programme Managers or a Senior Project Manager or may report to a Business Manager.

Principal Accountabilities and Responsibilities

• Plans effectively around delivery constraints and optimizes the plan to maximize benefits and minimize risk. Develops the plan within constraints, considering the delivery approach, key milestones and dependencies within the plan, requirements and scope, effort and resources, budgets and quality.
• Ensures the baselined scope, requirements, benefits, schedule and budget are managed as outlined in Business Transformation Frameworks. Identifies and intervenes where there is slippage and variance from plan.
• Proactively monitors project execution to effectively identify risks/issues/dependencies as they arise throughout the project lifecycle. Takes ownership of critical issues and ensures resolution within agreed timescales and implements mitigating plans against identified risks and issues. Escalates when needed to the Programme Manager.
• Collaborates and builds positive stakeholder and business partner relationships providing regular updates to resolve high priority issues affecting the project
• Obtains buy-in from the project sponsor, Steering Committee and other business partner stakeholders for all key project plans, commitments, and changes including requirements, quality assurance plans, budget, schedule, and scope changes
• Analyses management reports, and derives insights from it to drive the right business decisions
• Sets the pace and operating rhythm, driving a culture of achievement and ensures pace by identifying and removing barriers to project success.
• Promotes pace and energy within the team and leads by example
• Keeps focus on the medium and long term goals and the Group’s values particularly when under short term pressure
• Manages change and implementation within the business to ensure the change lands well and sticks, contributing to benefits realization
• Manages project closure and handover to the business
• Mobilizes the project team and allocates tasks and roles
• Ensures governance processes and decisions are applied consistently, including:

Engaging the project sponsor and stakeholders effectively

• Creation and running of effective Steering Committee, who make focused decisions, based upon accurate and timely status, performance reports. Using the committee as the first point of escalation.
• Seeks project quality assurance, acting on recommendations

Plans and executes regular tollgates in line with BTF

Functional Knowledge

Knowledge

• Excellent understanding of the project lifecycle
• Excellent understanding of Global Transformation Business Transformation Frameworks and best practice techniques
• Understanding of the purpose, value, culture and fundamentals of Global Transformation
• Understanding of banking / HSBC and understanding of how change drives benefits for HSBC, its customers and other stakeholders

Experience

• Project management skills and experience
• People manager and broad experience in managing teams of different work streams
• Examples of the delivery of on time and on budget projects that achieve business case stated outcomes – a driver with bias towards delivery at pace and controlling project outcomes
• In depth experience of working in a banking environment and change projects
• Stakeholder management experience, especially impactful communication, influencing and running project governance Implementation, change management and benefits realization
• Implementation, change management and benefits realization
• Ability to work with a high degree of autonomy, but is also a good team player
• Confident, articulate and have a high degree of personal integrity
• Experience in metrics and providing management intelligence (MI) or other reporting highly required.
• Experience of report generation, presentations to senior stakeholders, data collations, data reviews

Capabilities

• Planning and Plan Management
• Risk and Issues Management
• Global Mindset
• Decision Making
• Lead Self and Others
• Business Case and Benefits Realization
• Change and Implementation Management
• Financial and Budget Management
• Tracking, Reporting and Governance
• Stakeholder Management
• Resource and Team Management
• Delivery at Pace

Qualifications and Accreditations

• PMP certification or training desirable
• Prince2 - Optional
• Strong usage of Office suite – Excel, PowerPoint, Word.
• Agile / SAFe training or certification – Optional

For process controller & RPA command center roles, bachelor in Computer Science preferred.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritized.

At HSBC we offer our colleagues a greater number of days, so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

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