Senior CX & BPO Operations Analyst (Fintech)
Didi
DiDi Global Inc. in Mexico City seeks a Customer Service Coordinator to deliver exceptional service in a fast-paced fintech CX environment. You will drive a Customer First mindset, own BPO operations, and contribute to process improvements across multiple lines of business.
You will mentor the BPO team, build strong stakeholder relationships, and generate weekly status reports. The role emphasizes data-driven problem solving, incident management, and continuous optimization, with English fluency
#J-18808-LjbffrVacante publicada el 1 día atrás
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