Customer Success Representative (Electronic Manufacturing)

Customer Success Representative (Electronic Manufacturing)

As a Representative of our Customer Success Team, you will use your excellent communication and organizational skills to ensure a best-in-class customer experience for our telecommunications and electronics segment.

Our Team

You will interact with our systems, including SAP and Salesforce (the world’s top customer relationship platform), providing vital information to help our customers successfully achieve their production plans. If you are looking to be a part of a team recognized as critical to the success of our business and provide world-class service to the customers of a highly respected global technology company, we’d like to talk with you!

What you will do

• Interact with customers daily via email, phone and through our Salesforce Service Cloud platform, which we will train you to use.
• Support the Order Management Process, including pre-and post-order activities, like reviewing documents for accuracy, ensuring Molex minimum order quantities are met, pricing is correct, etc.
• Collaborate with our partners in Sales to share information and present a unified message, ensuring value creation for both Molex and the customer.
• Manage order changes in SAP system and compile data reports on schedule agreement activity from the SAP system.
• Attend and participate in team meetings and departmental trainings to support CX (Customer Experience) Team activities; offer input and interact with your team members.
• Suggest opportunities to streamline or automate procedures related to your assigned activities and functions. Engage in a respectful challenge process where all ideas are valued.

Who you are

• Advanced Bilingual (Spanish/English)
• Bachelor's Degree in Economics or Business Administration / Industrial Engineering or related field.
• Availability for hybrid work.
• Customer-facing experience handling inquiries in a manufacturing logistics environment or EMS - Electronic Manufacturing Supplier.
• Experience with Microsoft Office Suite
• Effective communication skills that demonstrate the ability to express ideas clearly.
• Organizational, time management and interpersonal skills.

What will put you ahead

• SAP Knowledge
• Effective communication skills that demonstrate the ability to express ideas clearly.
• Organizational, time management and interpersonal skills

Who We Are

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate’s knowledge, skills, abilities, and geographic location.

As a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to -data communications. The thousands of innovators who work for Molex have made us a global electronics leader. Our experienced people, groundbreaking products and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
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