General Manager

Hiring: General Manager – Client Service / Customer Support (RCM)

Location: Guadalajara, Mexic

o
A t AGS Heal th, we’re not just a revenue cycle management company—we’re a trusted growth partner for leading U.S. healthcare organizations. With AI-enabled solutions and deep RCM expertise, we help clients optimize workflows, ensure compliance, and drive financial performanc

e.We are looking for a dynamic General Manager – Client Service / Customer Suppo rt to lead large-scale operations and drive excellence across multiple site

s.
Role Overv

iewAs a General Manager, you will le ad end-to-end Customer Service / Contact Support operati ons within Revenue Cycle Management (RCM), managing large teams, overseeing financial performance, and ensuring outstanding client outcom

es.You will o wn P&L, client relationships, operational delivery, and talent strat egy, while driving efficiency, transformation, and business grow

th.
Key Responsibili

ties
Operations & Delivery Excel

• lenceLead large-s cale customer service opera tions (patient billing, collections, insurance follow-ups, payment pos
• ting)Ma nage P&L, budgets, and cost optimiz ation across multiple
• sitesD rive SLA adherence, operational efficiency, and process excellence initia
• tivesMonitor performance dashboards and implement improvements in reporting and gover
• nanceLead capacity planning, workforce optimization, and business continuity strat

egies
Client & Stakeholder Mana

• gementBuild and stren gthen client relatio nships and act as a trusted a
• dvisorLead key client interactions incl uding MBRs, QBRs, and escalation r
• eviewsPartner with stakeholders to identify opportunitie s for account growth and service exp
• ansionStay updated on market trends and regulatory changes to enhance client

value
Strategy & Transfo

• rmatio nDrive continuous improvement and digital transformation init
• iativesCollaborate with cross-functional teams (HR, IT, Transformation, Talent Devel
• opment)Leverage technology and best practices to improve service d

elivery
Leadership & Talent Ma

• nagementLead and mentor 3–5 direct reports and 400–600+ team
• membersF oster a high-performance, inclusive, and customer-centric
• culturePartner with HR & TA t eams on hiring, retention, and talent dev
• elopmentSupport training, coaching, and employee engagement ini

tiatives
What We’re Lo

oking For
✔ Added Advantage for expe rience in U.S. Healthcare RCM

operations✔ Minimum 7 years in leadership roles in Customer Service / Conta

ct Support✔ Proven experience managing large teams (400+ workforce

preferred)✔ Strong exp ertise in P&L management, cost optimization, and multi-site

operations✔ Deep underst anding of patient financial services & call center

operations✔ Expe rience in process improvement methodologies (Lean Six Sigma

preferred)✔ Strong client management and stakeholder engagem

ent skills✔ Kno wledge of healthcare complian

ce (HIPAA)✔ Fluent in English a

nd Spanish✔ MBA

preferred
Why Join

• AGS Health?W ork with a global leader in hea
• lthcare RCMLead large-scale, high-impact
• operationsBe part of a growth-focused, innovation-driven o
• rganizationCompetitive compensation + performance bonus

+ benefits
Ready to lead and transform healthcare customer service operations? Apply now or share y