Omnichannel Service Cloud PM — Chat & Voice Leader
Mobiik
Mobiik busca un Product Manager para liderar la estrategia y gestión de la plataforma Service Cloud, incluyendo chat, voz y Omni-Channel. Se valorará experiencia en CRM empresarial y manejo de portfolios con múltiples stakeholders.
El rol requiere coordinación con ingeniería, operaciones y customer success para entregar un roadmap multianual y medir adopción, uso y satisfacción del cliente en un entorno SaaS empresarial.
#J-18808-LjbffrVacante publicada el 2 días atrás
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