Customer Supply Analyst (Santiago de Querétaro)

Date: Nov 13, 2024

Location: El Marques Queretaro, Querétaro, MX, 76246

Company: Aptar Group

Job Responsibilities

• Partner with intercompany locations to provide export documentation, price quotations, and respond to questions related to orders, whether in-house or in-transit.
• Be familiar with export and import requirements by country and develop healthy rapport with internal and external logistics partners, including Shipping Coordinators, Buyers, and Freight Forwarders to better support international customers’ requirements.
• Learn and support intercompany pricing policies and procedures.
• Complete order entry, provide order status information, inventory levels, late shipment notifications, and coordinate or consolidate shipments for assigned customers.
• Learn and develop an understanding of the Aptar product line offerings and options to make recommendations or suggest alternatives as required, including creating new material numbers.
• Perform a wide variety of duties to assist customers’ buying patterns by contacting customers and securing new orders and releases.
• Respond to customer communications regarding requests for information, resolution of quality or product issues, pricing, and lead time requests.
• Prepare and maintain special reports for customers as required.

Qualifications

• Extensive knowledge of Microsoft systems (Word and Excel).
• Excellent interpersonal skills and a strong team player.
• Excellent oral and written communication skills.
• Strong organizational skills, including the ability to multi‑task.
• Knowledge of SAP, with emphasis on Sales Order Management.
• 3+ years’ experience in a Customer Service Representative position.
• Working knowledge of export documentation and U.S. Customs regulations.
• Fluency in English; Spanish and additional languages are a plus.
• Manufacturing and quality experience is a plus.

Benefits

• Competitive base salary and performance‑based bonus plan.
• An exciting, diverse, and value‑based working environment.
• Home Office Policy.
• Award‑winning Corporate University offering personal development and training opportunities.