Sr. Hris Analyst (Workday Talent) (Xico)

Sr. HRIS Analyst (Workday Talent)

We are seeking a Senior HRIS Analyst who is as comfortable building a general performance cycle as they are diving into the ticket queue to solve a complex business process error. You are someone who leads the evolution of our Workday Talent landscape but remains deeply "hands‑on" in the system. You don’t just fix problems; you document the "why" and bring junior team members along for the ride. We need a versatile Workday expert who is passionate about Talent & Performance but has the HCM‑adjacent breadth to support the broader ecosystem whenever needed and a desire to continue developing.

What You’ll Be Doing

• Full‑Stack Configuration: Own the end‑to‑end configuration for Talent & Performance (Reviews, Calibration, Succession, Reporting and the connection between Talent and Advanced Comp processes) while maintaining "day‑to‑day" ticket workload across Talent and other supported modules.
• Mentorship & Cross‑Training: Act as a technical escalation point for junior analysts. Lead "knowledge transfer" sessions and build documentation to ensure the team is cross‑trained and that no single person is a "single point of failure."
• System Evolution: Lead the technical roadmap for Talent features, ensuring we are maximizing our Workday investment through biannual releases and feature adoption.
• Production Support: Troubleshoot complex issues involving Calculated Fields, Business Processes, and Security Groups with a focus on root‑cause analysis and permanent solutions.
• Stakeholder Partnership: Partner with business stakeholders to translate "people strategy" into technical reality, managing expectations and delivering results in an agile environment.

Required Qualifications

• Experience: 5+ years in HRIS, with 3+ years of deep Workday configuration experience.
• Module Expertise: 2+ years of deep configuration experience within Workday Talent & Performance. Flexibility and experience in Core HCM, Reporting, Compensation or Advanced Compensation is highly preferred.
• Technical "Heavy Lifting": Expert‑level skills in Reporting, Calculated Fields, and EIBs. Must be comfortable managing data loads and complex logic independently.
• Testing & Documentation: A disciplined approach to UAT, regression testing, and creating "living" technical documentation that the whole team can use.
• Language: Professional fluency in English (written and verbal).
• Location: Based in or willing to relocate to Mexico City (CDMX) or Pune, India.

What Will Set You Apart

• The "No Task Too Small" Mentality: Take pride in a clean ticket queue and high user satisfaction scores.
• Natural Teacher: Track record of coaching more junior peers and helping them level up their configuration skills.
• Solution Architect Mindset: Ability to look at a messy manual process, visualize the automated Workday solution, and actually build it.
• Bilingual Communication: Ability to explain complex technical "Workday‑speak" to non‑technical stakeholders.
• Curiosity: Naturally curious and solutions‑driven, with a history of taking ownership and driving tasks forward with minimal direction.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration—while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week; the specific in‑office schedule is to be determined by the hiring manager.

Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. Zendesk is an AA/EEO/Veterans/Disabled employer. We endeavor to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre‑employment testing, or otherwise participate in the employee selection process, please send an e‑mail to ****** with your specific accommodation request.