Senior Analyst - Client Support, Fintech (Chihuahua)

We are seeking a Business Analyst with Collateral Management & Secfinance expertise to work in a customer-facing role, supporting the clients on Capital Market Solutions Application (Calypso).

Your daily task is to address and resolve product issues related to the use, maintenance, and upgrade of the Calypso Application.

You would also provide advice on the configuration and use of the Calypso Application and participate in the product enhancement request process.

You work with customers, partners, and internal groups including engineering, quality assurance, product management, and customer delivery team.

This position affords a unique opportunity to enhance existing capital markets knowledge including a front-to-back, cross-asset view of the capital markets.

Responsibilities

• Work collaboratively with case creators (customers, partners, and professional services) to resolve product issues they reported
• Work collaboratively with suppliers including product management, engineering, quality assurance, professional services, and other members of the product support organization to provide resolutions to reported problems
• Confirm submitted product support cases contain the information required to work starts
• Understand, analyze, and replicate product issues
• Provide known resolutions and/or advice to customers, professional services, and partners
• Request product fixes from the engineering
• Create, test, and deliver hotfixes
• Participate in the creation of new tools or new processes to improve customer satisfaction or improve product support effectiveness/efficiency
• Ensure assigned product support cases are moving as quickly as possible through the product support process flow and elevate issues to product support management when necessary
• Work on special projects as assigned

Qualifications

• Bachelor's or Masters degree in Business / Finance field or equivalent
• Good understanding of financial products in general and more specifically that of fixed income securities, Repo/Security Lending products, and derivative markets (OTC and Exchange Traded). Expertise in other financial products like interest rate derivatives, foreign exchange, and other derivatives is an added advantage
• Advanced knowledge of Collateral Management and margining
• Good Understanding of one or more aspects of Trading and Trade processing: trade capture, pricing and valuation, settlement and netting, cash flows, position management, and corporate actions
• Business Analysis Skills with a very strong Mathematical and Analytical Background
• Professional working proficiency in English is a must
• Knowing Java is not mandatory but will be an added advantage
• Ability to work with minimal supervision, be a fast learner, self‑motivated, team player and collaborator with strong problem‑solving skills
• At least 3 - 5 years of relevant, working experience within the banking/financial industry
• Settlement, Marging Calls
• Experience of working in a Software company and/or knowledge of Object Oriented Programming is a plus