Technical Support Analyst (Santiago De Querétaro)

Technical Support Analyst (SSA)

Location: Queretaro, Mexico (On‑site)

As a Technical Support Analyst, you will be the key point of contact for on‑site technical support, assist in regional/general IT project rollouts, and help maintain compliance with Johnson Matthey's global IT policies. Your work will contribute directly to the productivity of our teams and the smooth operation of our digital environment.

Responsibilities

• Providing on‑site IT support for infrastructure, hardware, and end‑user devices to ensure performance meets business expectations.
• Managing the procurement and lifecycle of IT assets including laptops, mobile phones, printers, and peripherals.
• Ensuring all support activity aligns with general JMIT policies and contributing to infrastructure resilience through hardware maintenance and hands‑on operational duties.

Qualifications

• Minimum 2 years of experience in a similar IT support or infrastructure role.
• Experience with Windows 7/10, Office 365, mobile technologies, DNS/DHCP, and IT hardware such as printers, laptops, and switches.
• Effective communication and collaboration skills to work with cross‑functional and remote IT teams.
• A customer‑focused mindset and ability to manage competing priorities in a fast‑paced environment.

What we offer

• Competitive compensation of MXN $ 245,********,250 and benefits package including bonus, excellent pension contributions and generous annual leave.
• Inclusive work environment that embraces diverse perspectives and ensures all colleagues feel valued and connected.

For more information about how your personal data is used please view our privacy notice: Johnson Matthey Privacy Notice#J-*****-Ljbffr