Application Support (Xico)

If you're looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you'll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories.

We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Application Support L2 .

Role Purpose

Provides technical leadership and ongoing support for complex technologies, special and major projects. Possess extensive and specialized technical knowledge as the business area may require, which include platform support in conjunction with business analysis, and systems integration for business systems. Coordinate individually or provides team leadership as required in projects to support technical and business strategies. Provides daily global production service quality, problem and recovery management, and platform availability, facilitating changes and identifying risks. Directs the teams' involvement in system recoveries following major system or software related failures in addition to supporting pod driven initiatives. Have the responsibility for implementation of standard processes across IT systems and teams. Providing 24/7 support 365 in conjunction with follow the sun business requirement.

Leadership & Teamwork

• Advise business staff or unit of technology uses to improve efficiency and effectiveness.
• Provide technical analysis and solutions to business issues, provides consultation, researches and implements technical alternatives, and maintains awareness of business technology strategies and the technical infrastructure to meet business requirements.
• Seek technical and professional information and processes regarding area of responsibility to enhance department knowledge base.
• Provide technical leadership to Junior staff members when required, via mentoring and coaching frameworks.
• Promote an environment that supports diversity and reflects the HSBC brand.

Operational Effectiveness & Control

• Provide technical leadership and consultation in addition to computer program and system development as well as technical support for highly complex, critical programs and systems.
• Implement strategies to address automation, productivity and infrastructure problems and issues.
• Plan and coordinate tests and identifies preventative opportunities.
• Maintain expert knowledge in specialized systems or in multiple systems.
• Provide technical leadership and consultation to project team members as directed by the project manager of high complexity deliveries.
• Initiates and conducts feasibility studies of new and modified operational procedures.
• For large systems, prepares cost/benefit analyses, functional and detail specifications.
• Provide direct guidance in planning, designing, programming, documentation and implementation of the systems.
• Perform reviews of new and existing systems to ensure operational integrity and accomplishment of stated objectives.
• Designs, codes, tests, debugs and documents programs.
• Analyse vendor solutions and coordinates technology, productivity and performance initiatives.
• Coordinate activities of assigned personnel and projects.
• Control project risks and impact on business and strategic plans.
• May manage multiple projects simultaneously.
• Ensure industry best practice integral production support for all systems is achieved.
• Oversee the resolution of problems and incidents of varying complexity to enable the operation to continue to run and deliver service effectively by eradicating recurrences with the minimum disruption to the business.
• Participate in Major Incident Reviews and Service Improvement Programs as required.
• Undertake change implementations and the risk analysis of changes to meet the goal of improved platform and service.
• For new solutions ensure achievable migration plans are in place taking due consideration of existing service requirements.

Management of Risk

• Ensure compliance, operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues.

Observation of Internal Controls

Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.

Qualifications

• Proven experience in the computer science or related field with a minimum of 5 years desired progressive practise.
• Linux server administration with exposure to shell scripting (Bash/Korn/Ash)
• Oracle SQL Database 19c and above
• Python scripting
• Scheduling tools such as Control M operative level
• Automatic Monitoring Tools such as Splunk / AppDynamics / (Other monitoring tools)
• Agile Tool Sets - Continuous In