Operations Senior Analyst

Company Overview

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit:

Team Overview

We are looking for a data-oriented person with strong data analytics skills to support one of the leading start-ups in the food delivery category across LATAM. In this position you will have the opportunity to create value by converting data into powerful insights to take key actions in the day-to-day operations. This role will allow you to interact and collaborate with cross-functional teams. By being part of the team you will manage city portfolios with a best-in-class approach across the markets DiDi operates. As our data-driven team member, you should have a background and advanced skills in SQL, Excel, and Python as well as sound business acumen.

Role Responsibilities

• Build scalable operations processes focused on bringing growth and efficiency.
• Responsible for creating engagement strategies to increase and retain the number of couriers on our platform, as well as online connection time.
• Compile data insights and work cross-functionally with different departments such as strategy, business intelligence, marketing, CX, and several operation teams across the region.
• Convert raw databases into opportunities with visualization tools such as Power BI, Tableau, dashboards, SQL, R, big data, Python.
• Conduct research and analyze data to come up with insightful proofs of effectiveness and efficiency of the product & operations teams.
• Build and maintain detailed reporting models including core OKRs and growth funnels to assist city-level, regional, and markets consolidation efforts.
• Make recommendations for changes in city’s performance for Mexico & regional markets based on the Marketplace pillars.
• Ensure data cleanliness and consistency for analysis and decision-making process.
• Document best practices to ensure consistency and promote continuous improvement cycles within the business unit and the company.
• Provide support in the development and feedback of new functionalities and assignment models to the product team.

Role Qualifications

• Have 2 to 4 years of professional experience in consulting, operations, analytics, or the technology sector or as analyst. Engineering, mathematics, and economics are careers that may best fit for this profile.
• Problem solving skills: Gathering data, executing analysis, and structuring information to bring a solution.
• Knowledge and proven experience with tools such as Excel, SQL, Python, Google or Microsoft suite, and other key functions that impact our business like Pricing.
• Ownership: Prioritization skills, feedback culture, and owner mentality.
• Risk and ambiguity: Deal with uncertainty and take risks with innovative methods where needed.
• Demonstrated aptitude for analytical and conceptual problem solving; comfort with quantitative analysis.
• Ability to communicate complex ideas effectively, both verbally and in writing.
• Detail-oriented, with a strong desire to learn.
• Teamwork: Showcase strong teamwork and collaboration, emotional maturity.
• English proficiency to communicate with other teams across DiDi’s operation.

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in win‑win collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in diversity and inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.