Business Process Consultant (SNow)

BPC – Business Process Consultant

Location : Remote in Mexico (any state)

Job Type : Fulltime

Language : Advanced English

Job Overview:

Atos is a global leader in digital transformation, technology, and consulting services. We collaborate with clients across all industry sectors to navigate their journey into the digital future. Our AI & Analytics practice is at the forefront of this mission, delivering innovative solutions that drive genuine business value.

The primary role of the Business Process Consultant is to partner with customers to analyze and improve business processes, ensuring alignment with organizational objectives and ServiceNow best practices. The role involves eliciting and documenting business requirements, advising on solution approaches, and supporting delivery cycles to ensure the successful implementation of business-driven solutions.

Key Responsibilities:

• Manage and facilitate client workshops to define as-is and to-be processes with Sponsors, Stakeholders, and Subject Matter Experts (SMEs).
• Communicate effectively with stakeholders at all levels within the customer organization.
• Work closely with the Project Manager to support delivery within agreed timelines and budget.
• Rationalize complex information and clearly articulate user needs for both technical and non-technical audiences.
• Develop relevant documentation for Agile and Waterfall engagements, including functional specifications, gap analysis reports, process flow diagrams, and user stories.
• Ensure user stories are fully understood and contain clear acceptance criteria to support development and testing activities.
• Perform initial backlog refinement activities, including prioritization and estimation support.
• Act as a bridge between business and technical teams, fostering collaboration to resolve business and technology challenges.
• Support sprint activities, including planning, execution, reviews, and retrospectives.
• Assist teams in defining detailed test scenarios and providing support during User Acceptance Testing (UAT), including defect documentation and enhancement tracking.
• Facilitate backlog refinement sessions to prioritize enhancements and defects while minimizing scope creep.
• Prepare training materials and deliver train-the-trainer or end-user training sessions as required. · Promote continuous process improvement through the use of process metrics, KPIs, and dashboards

Your Expertise:

• Education : BA/BS Degree in IT, IS or business-related field or equivalent professional experience
• Experience : 5+ years of experience in IT and servicenow business process analysis and optimization.

Minimum Required Skills:

Primary focus area:

• ServiceNow platform
• Strong analytical and business process optimization skills
• Expertise in process modeling, requirements analysis, and functional documentation
• Excellent written and verbal communication skills, with strong workshop facilitation and presentation abilities
• Strong stakeholder management and relationship-building skills
• Ability to translate business needs into scalable ServiceNow solutions aligned with platform best practices
• Solid understanding of ServiceNow platform capabilities and solution design principles

Preferred Skills:

• ServiceNow knowledge of 2 or more of the following products is preferable: ITSM (IT Service Management), ITOM (IT Operations Management), ITAM (IT Asset Management), AI (Now Assist, AI Agent, and Agentic Workflow) , AI Control Tower
• Certifications: ITIL v2 or V3 Foundations , CSA