Strategic Account Manager (Engagement Manager), Enterprise Accounts (Monterrey)

Client: Our client is a leading airline group in Latin America

Position overview

The Strategic Account Manager (Engagement Manager) is responsible for building, managing, and expanding high-impact client relationships through value-based engagement, strategic thinking, and long-term account development.

This role partners closely with Delivery leadership to ensure that complex engagements deliver sustained business value. The Strategic Account Manager acts as a trusted advisor to senior and executive-level stakeholders, aligning client strategy, delivery outcomes, and account growth within enterprise environments.

The role brings strong commercial judgment to client conversations, shaping initiatives around value, impact, and long‑term partnership rather than short‑term transactions.

Responsibilities

• Create and drive multi-year account development strategies aligned with enterprise client objectives.
• Build and expand long‑term relationships with senior and executive stakeholders within large, complex organizations.
• Act as the primary relationship owner for strategic engagements in close partnership with Delivery leadership.
• Develop a deep understanding of client governance structures, decision‑making processes, and stakeholder dynamics.
• Serve as a trusted advisor at the executive level, supporting discussions on business priorities, transformation, and investment trade‑offs.
• Identify, qualify, and advance new opportunities within existing accounts, supporting cross‑sell and upsell initiatives.
• Lead and support commercial activities including proposals, pricing discussions, and contract negotiations.
• Ensure delivery outcomes are clearly linked to business value and strategic objectives.
• Coordinate internal teams to maintain alignment between client expectations and execution.
• Proactively manage risks, monitor account health, and support governance forums such as QBRs and steering committees.

Requirements

• Extensive experience in Account Management, Engagement Management, Consulting, or senior Client Leadership roles with enterprise clients.
• 5+ years of experience in the software services industry.
• Proven track record working with large, complex organizations and managing multi‑million‑dollar engagements.
• Strong understanding of professional services delivery models and long‑term value‑based partnerships.
• Demonstrated ability to manage complex stakeholder ecosystems, including C‑level executives.
• Proven history of driving account growth and expansion in enterprise environments.
• Strong strategic thinking combined with pragmatic execution in high‑complexity settings.

Nice to have

• Good understanding of the airline and/or travel industry.
• 5+ years of commercial experience in the domain or in roles working closely with the domain.