Sr. Manager, Retail

Overview

Lead P&L management of Levi’s brick‑and‑mortar mainline retail channel in Mexico, driving operational efficiency, profitability, and sustainable business growth. Develop and execute strategies to grow revenue, market share, and consumer acquisition. Analyze business trends, consumer behavior, and store performance to identify opportunities and risks.

Strategic Leadership

• Serve as key contributor to Mexico Retail Commercial Team
• Influence decisions impacting retail strategy, fleet performance, and future growth
• Support new store openings, remodels, relocations, and strategic initiatives
• Lead change management efforts and drive adoption of new tools, processes, and business priorities

Consumer Experience & Brand Excellence

• Champion a premium and consistent Levi’s consumer experience across all Mainline locations
• Ensure stores represent the highest standards of visual merchandising, storytelling, and brand presentation
• Drive customer engagement, loyalty, and omnichannel adoption
• Partner with Brand Experience and Marketing teams to elevate store experiences and local market activations

Operational Excellence

• Ensure flawless execution of operational standards, inventory management, shrink control, compliance, and safety procedures
• Drive operational consistency and process discipline across all locations
• Monitor labor productivity and workforce planning to optimize store performance
• Lead action plans to improve operational KPIs and customer service metrics
• Act as day‑to‑day leader for District Managers, establishing sales plans, coordinating operations, and managing financial plans, inventory projections, and flow

Leadership & Talent Development

• Lead, coach, and develop a team of 3 District Managers and a store fleet of +300 store team members
• Build a high‑performance culture focused on accountability, collaboration, inclusion, and results
• Drive succession planning and talent development across the store organization
• Identify and develop future leaders within the retail organization
• Foster employee engagement and reinforce Levi’s values and leadership expectations

Qualifications

• 10 years of experience in the retail industry
• 8+ years of experience in retail management
• Minimum 5 years leading multi‑unit retail operations
• Experience managing large geographic territories and multiple store formats
• Bachelor’s degree in Business, Industrial Engineering, Administration, Retail Management or related field
• Experience delivering commercial and operational results
• Experience leading leaders (District Managers, Regional Managers, or equivalent)
• Analytical skills, financial reporting and KPI management
• Result oriented, strong negotiation skills
• Consumer focus
• Fluent in English

Competency Profile

• Passionate about Retail and Fashion Industry
• Experience managing remote store employee teams
• Pragmatic problem‑solving attitude
• Dynamic leadership skills with excellent communication – verbal and written
• Proven track record of positive impact on customer service and shopping experience
• Premium, lifestyle, apparel, footwear, or specialty retail experience
• Experience within international and matrix organizations
• Omnichannel retail expertise
• Experience leading large‑scale change initiatives
• Sense of urgency and fast mindset reaction
• Strategic thinking and forecasting ability

Location

Mexico, D.F., Mexico