Sr. Sales Manager (B2B Sales)

The Senior Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client.

You Have

• SOW & Account Governance Experience : 5+ years of sales leadership experience, with proven success acting as a Supplier Operations Lead/Manager managing client-facing Statements of Work (SOWs), MBR/QBR delivery, and contract SLAs in a BPO or outsourced environments.
• High-Touch Client Relationship Management: Demonstrated capability in client relationship management, setting clear operational expectations, and navigating complex stakeholder dynamics across enterprise clients.
• Operational Oversight & Escalation Handling: Proven ability to manage first-level operational escalations, oversee team tools and training enablement, and drive continuous quality and SLA improvements.
• B2B/Coportate Sales experience: 2+ years (desirable).
• Education: Bachelor's Degree in Business Administration or a related field.
• Communication Skills: Proficient in English (C1), with exceptional verbal and written communication abilities.
• Sales Methodology Expertise: Strong knowledge of High Performance Selling methodologies, complemented by advanced leadership, coaching, and people management skills.

You Will

• Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
• Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date
• Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities
• Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
• Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories
• Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market
• Be a point of escalation for our clients and respond promptly to any issues
• Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed
• Work with client contact on reporting and forecasting
• Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)
• Work with client contact on reporting and forecasting
• Coordinate team incentives and Sales Performance Incentive Funds
• Partner and build business relationships with all partners to ensure customer expectations are met