Business/Store Manager

POSITION OVERVIEW

• Responsible for the management of the El Palacio de Hierro business/store and team. The Business Manager drives the performance of the counter through leading the team to deliver an outstanding client experience and achieve all targets in relation to sales, profitability, and operational compliance.
• Full time

ACCOUNTABILITIES:

• Optimize sales through effective client experience and the consistent delivery of brand sales initiatives and selling techniques following the Maison standards.
• Responsible for sales performance and goal reviews with the execution of sales activities to meet and exceed monthly, seasonal, and annual sales goals.
• Developing business plans in collaboration with the Account Coordinator and SR Regional Director of Sales.
• Planning, organizing, staffing, and executing special events. Schedule and execute in-Store trainings/morning meetings for launches, promotions, company focuses, etc.
• Engage and collaborate with the entire store team to determine opportunities for client outreach programs and events.
• Ensure visual merchandising standards and guidelines are upheld including VM updates completed as directed by the National VM team. Maintaining impeccable and luxurious brand image by monitoring proper product merchandising, staff presentation and the Counter cleanliness and organization.
• Keeping the team well informed and supplied with the proper tools for them to manage their daily business. Including smart sampling, wrapping ceremonies and the art of gifting.
• Monitoring business and analyzing results to recognize areas of opportunity, areas of growth, and CRM opportunities to build and impact on overall business and communicating with the Account Coordinator and SR. Regional Sales Director on business trends, opportunities and counter needs.
• Maintaining excellent customer relations and delighting the customer by providing outstanding customer service. Ensuring every client is placed into CRM system and monitoring team follow up.
• Consistently track daily business activity: sales, samples, and stock. Monitoring sales diversification to improve sales on items underperforming to North America and expectations.
• Completing weekly business recaps for Account Coordinator and SR. Sales Director.
• Develop professional expertise regarding MFK business procedures, product knowledge, and selling efficiency.
• Consistent utilization of MFK Backstage training app, ensuring courses are completed at 100%.
• Responsible and available for VM updates as well as needed.
• Execute and maintain operational management of the counter, including:
• Communication of out of stocks
• VM repair requests submitted as they occur.
• Monthly schedule for team submitted to Account Coordinator for final approval.
• Inventory management, order flow reporting and booster order stock requests as needed and requested by the Account Coordinator and SR. Sales Director.

QUALIFICATIONS & SKILLS REQUIRED

• Prestige beauty, fragrance, and/or skincare sales and management experience preferred.
• Prior experience as Business Manager, Sales and/or Training.
• Passionate about MFK brand and its values, and able to convey this passion to the team and the clients.
• Empathetic and positive, results-oriented, and with an entrepreneurial mindset to develop the business.
• Team player and strong listener, in addition to knowledge of how to recruit and build a high-performing and collaborative team. Effective communication skills required.
• Must be able to network and build partnerships across all relevant levels.
• Resourceful and strong analytic skills for proactive problem solving and for improving the store management on a continuous basis.
• Able to understand and maintain confidentiality of business at the counter.
• Microsoft Office experience preferred.
• Availability must meet the needs of the business.
• Ability to speak both Spanish & English.
• Availability to work on weekends.