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Onsite Tech Support Lead | ITIL & Ticketing

Link-Worldwide

Link-Worldwide en Valle de Chalco Solidaridad busca un coordinador de soporte técnico con inglés intermedio-avanzado y 5 años de experiencia. Las responsabilidades incluyen coordinar el equipo de soporte, asegurar la satisfacción del usuario y mantener servicios de soporte técnico.

Ofrecemos sueldo competitivo, prestaciones superiores a la ley y un ambiente de trabajo 100% presencial.

#J-18808-Ljbffr

Vacante publicada el 14 horas atrás
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  •  ...technology, consulting, and corporate support services to KPMG US and its...  ...a word — it’s how we grow, lead, and thrive. It’s the mindset...  ...Procedures. Understand ITIL and apply ITIL methodologies....  ...Ability to Manage operations onsite and remote. Understanding of... 
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  •  ...Scope of role for WIFI Support Engineer position: Primary Responsibility is to support all WIFI severity incidents globally and provide...  ...able to collaborate at all levels. Experience of Working to ITIL/Agile Standards/Framework. Strong communication skills and be... 
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    GENNTE Technologies

    Ciudad de México
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  •  ...advantage for the world's leading businesses. We are at...  ...experience a flexible, supportive environment where your...  ...a Delivery Management Lead. In this customer‑centric...  ...and managerial support for our field engineers...  ...Certifications such as ITIL, PMP, or Six Sigma Exposure... 
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    Link-Worldwide

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  •  ...managing technical teams, or serving as a team lead or mentor for technical teams. ~...  ...communicate in Spanish and English fluently to support client relationship management in this...  ...Storage) and operational frameworks (e.G., ITIL, DevOps, SRE). Ability to attract and develop... 
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    Link-Worldwide

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  •  ...We're looking for a Fintech Client Support Services Senior Analyst to join our team, reporting to the Client Support Services Manager....  ...English (written and spoken). Nice to Have Certification in ITIL, PMP, or similar frameworks. Experience in fintech or... 
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    Link-Worldwide

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  • $27,000 - $29,000

     ...responsabilidades o Atender y gestionar tickets de soporte operativo garantizando...  ...dar seguimiento a los tickets en Oracle Support. o Documentar soluciones en la Base de...  ...ControlDesk, Remedy, etc. o Metodología ITIL o Inglés básico, capaz de traducir manuales... 
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  •  ...oriented Operations & Reliability Tech Lead to manage the infrastructure...  ...of production systems, supporting 24/7 reliability through automation...  ..., and observability to support proactive issue detection and...  ...Azure Certified Solutions or ITIL Foundation are a plus. What... 
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    Valid

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  •  ...Pega applications. Responsibilities include providing Level 2/3 support, monitoring application performance, conducting root cause analysis...  ...foreign equivalent is required, along with strong knowledge of Pega systems, case management, and ITIL processes. #J-18808-Ljbffr... 
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    Infosys Limited

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  •  ...de normas técnicas. Se requieren estudios en Ingeniería de Sistemas o Informática, conocimientos en gestión de proyectos y servicios ITIL, así como inglés avanzado. Se valoran competencias como proactividad, trabajo en equipo y orientación al cliente. #J-18808-Ljbffr... 
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    Scotiabank

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  •  ...Welcome to ALTEN Mexico! We are a leading engineering and technology company that specializes...  ...processes aligned with best practices (ITIL). Facilitate service desk operations,...  ...functional teams to improve service delivery and support incident management, change management,... 
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  •  ...menos 2 años liderando equipos técnicos en proyectos de sistemas financieros.  Certificaciones (deseables) IBM Informix Certification ITIL Foundation v4 Inglés intermedio Zona de trabajo: Río Tiber (Cuauhtémoc) 100% presencial Atractivo sueldo + Prestaciones... 
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    Kapital Grupo Financiero

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  •  ...experience with Information Technology. Provide Level 2 / Level 3 support for Pega PRPC applications in production. Strong knowledge on...  ...Manage incident, problem, and change requests as per ITIL processes. Perform root cause analysis (RCA) for recurring production... 
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    Infosys Limited

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  •  ...Socialmente Responsable (ESR).¡TE ESTAMOS BUSCANDO!Líder Técnico / Tech Lead SeniorPrincipales actividades:Liderar desarrollos,...  ....Conocimientos en seguridad OWASP, observabilidad, SQL/NoSQL e ITIL.Tecnologías:Java | .NET | NodeJS | Python | Angular/React | Azure... 
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    Comercial M Y B

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  • Nabla is seeking a Support Specialist in Ciudad de México to provide high quality and in-depth technical support. Responsibilities include managing service requests, documenting key processes, and identifying urgent issues. Candidates should have 3+ years in L2 support... 
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  •  ...Role We are seeking an InterOperations Engineer to manage and support integration platforms and enterprise APIs. This role involves...  ...troubleshooting skills for complex integration issues. Knowledge of ITIL processes, SLA adherence, and incident management. Excellent... 
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  •  ...atendiendo y resolviendo las incidencias por medio del sistema de tickets. Asegurar la distribución de la carga de trabajo y solicitudes...  ...manejo de Herramienta para la gestión de tickets, grupos de soporte, ITIL (atención a usuarios) y activos de cómputo Escolaridad:... 
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    Link-Worldwide

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  •  ...ENGIE GBS LATAM, S.A. DE C.V. Permanente Network & Security Support Engineer At ENGIE Mexico, we deeply value the talent that is...  ..., Cisco LAN/Wi-Fi technologies, Cisco SD-WAN technologies, ITIL standards, BGP, OSPF, HSRP, VPC routing with the internet, Firewall... 
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    ENGIE Group

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  •  ...most innovative thinkers in FinTech as we lead the evolution of financial technology. If...  ...looking for a highly motivated IT consultant to support our Configuration Deployment Service (CDS)...  ...mindset, you are experienced to work in ITIL framework* You enjoy working in a fast-... 
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    SimCorp

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  •  ...responsible for delivering quality service support and helping our users find success...  ...track all support requests in the CRM and ticketing system, ensuring accurate and detailed documentation...  ...a plus. Relevant certifications (e.g., ITIL, AWS, etc.) are also a plus. Working... 
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  •  ...customers on Business Continuity, Security & Compliance solutions Support delivery/operations teams to perform and drive root cause...  ...or related field Professional Training & Certification ~ ITIL Foundation Level knowledge and skills beneficial EEO Statement... 
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  •  ...software solutions. Global Payments is a leading provider of electronic payment services...  ...and operate private cloud infrastructure supporting our online payment products. What...  ...and takes ownership of the systems they support. You will be part of a global team that... 
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  •  ...to work weekends. The ideal candidate will have strong communication skills, familiarity with DevOps tools like Jenkins and CI/CD, and a basic understanding of ITIL V3. This role offers an engaging work environment with opportunities for growth. #J-18808-Ljbffr... 
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    Infosys Limited

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  •  ...sales, vendors, partners, and integrators to support opportunities across LATAM* Ensure...  ...Understanding of service lifecycle, governance, and ITIL concepts* Ability to create service...  ...as a great place to work and a leader in the promotion and practice of diversity... 
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    SYNNEX Corporation

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  •  ...ALTEN México está en búsqueda de un Support IT altamente motivado y proactivo para unirse...  ...incidencias en el sistema de gestión de tickets. Colaborar con otros equipos técnicos...  ...inglés es deseable. Certificaciones en ITIL, CompTIA A+, o similares son un plus.... 
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    ALTEN MÉXICO

    Ciudad de México
    3 días atrás
  •  ...exceptional standards of support to all internal...  ...Reports to: Service Desk Lead – Americas Office location...  ...requests & support tickets. Empathise with the end...  ...support to our end users. ITIL Framework: Understand...  ...software systems that Tech Services have... 
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    Euromonitor

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  •  ...Limited is looking for a Technology Lead in Mexico, responsible for maintaining and supporting critical applications for Global...  ...of 6 years in Applications Support, focusing on Unix and SQL, with...  ...ability to manage incidents and user tickets effectively. This position... 

    Infosys Limited

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  •  ...Fairygodboss is seeking a Technology Lead to maintain and support critical applications for Global Financial Services in Mexico City. Ideal candidates...  ...includes tasks such as incident management, handling user tickets, and improving application stability through analysis and... 

    Fairygodboss

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  •  ...first. This means that NielsenIQ support specialists are here to help....  ...NIQ Practices / Tools, ITIL, Google, ServiceNow, and JIRA...  ...Hands-on experience in relative tech stack ~ Strong problem solving...  ...About NIQ NIQ is the world’s leading consumer intelligence company,... 
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    Nabla

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  •  ...Management Solutions. The ideal candidate has over 3 years of site tech support experience and possesses advanced English skills. This...  ...requires knowledge of Windows platforms, Active Directory, and ITIL standards. The successful applicant should be well organized and... 
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    Link-Worldwide

    Valle de Chalco Solidaridad, Méx.
    14 horas atrás
  •  ...product innovation. The ideal candidate has 7+ years of experience in software development and object-oriented design, and strong mentoring abilities. Join a collaborative environment to tackle complex challenges and lead engineering teams to success. #J-18808-Ljbffr... 

    Link-Worldwide

    Valle de Chalco Solidaridad, Méx.
    14 horas atrás

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