Mexico Customer Relations Clerk

Who We Are

Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment.

Who We Want

The Customer Relations Clerk supports the Mexico Finance team to ensure the Accounts Receivable functions run smoothly. The Customer Relations Clerk works closely with our BizDev, Carrier Sales, and CashApp Teams to provide financial, administrative, and clerical services while ensuring compliance with Mexican tax requirements.

What You'll Do

• Prepare and issue CFDIs (Mexican electronic tax invoices), ensuring compliance with Mexican tax regulations.

• Collect and process PODs and related documents for invoicing.

• Resolve NetSuite invoicing failures and ensure invoices are created timely.

• Create and distribute customer invoices on a daily basis.

• Manage customer emails and inquiries related to invoicing, billing, payment documentation, and account status.

• Review and create RMAs for upstream approval and support the Mexico Customer Relations Specialists in the cancellation process for CFDIs in accordance with Mexican tax regulations.

• Upload invoices to customer portals, maintain portal accounts, and resolve portal-related issues.

• Monitor customer portals for invoice status, resolve rejected invoices, and maintain accurate aging notes.

• Support the Mexico Customer Relations Specialists in processing customer payments, reconciling customer accounts, and issuing CFDI Payment Complements (electronic payment receipts).

• Support the Mexico Customer Relations Specialists during customer onboarding by validating customer master data between NetSuite and the AR platform and providing required tax, legal, and banking documentation.

Qualifications

• Bachelor's Degree in Accounting, Finance or a related field.

• Bilingual fluency (Spanish/English) preferred.

• Previous experience in an Accounts Receivable role 6-12 months preferred.

• Oracle NetSuite Experience.

• Intermediate knowledge of Microsoft Suite, with an emphasis on Excel.

• Self-starter with ability to work independently and as a team.

• Highly organized with excellent time management skills and a high degree of accuracy and attention to detail.

The Perks of Working With Us

• Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more.
• Leave the suit and tie at home; our dress code is casual.
• Enjoy office wide engagement activities, team events, happy hours and more!
• Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you’ll find cafes and a wide variety of local restaurants.
• Start your morning with free coffee!
• Maximize your wellness with free counseling sessions through our Employee Assistance Program
• Get paid to work with your friends through our Referral Program!

Your Arrive Experience

Our award-winning company culture is designed with you in mind. We are committed to supporting your personal and professional growth and making Arrive a place we all love to work.

Notice:

To ensure a safe and transparent interview process, we want to note that Arrive Logistics adheres to strict recruitment practices. Candidates undergo an interview process, and Arrive Logistics does not provide unsolicited job offers. If you have concerns about receiving a fraudulent offer, please contact Ver el correo electrónico en click.appcast.io for verification.