Customer Service Agent

About the Company

FedEx Express is committed to leveraging advanced technology to solve business problems and enhance operational efficiency. Our culture fosters innovation, collaboration, and a dedication to excellence.

Join FedEx and support Sales Operations across the U.S. & Canada!

Are you passionate about solving complex operational challenges, working with international teams, and delivering an outstanding customer experience? This opportunity is for you!

We're looking for a Sales Operations Resolution Representative to join our Sales Operations Resolution Team (SORT) , where you'll play a key role supporting sales teams across the United States and Canada , helping resolve operational issues, improve customer satisfaction, and contribute to strategic business initiatives.

What you'll do:

✅ Resolve operational and customer issues related to deliveries, pickups, and service interruptions.

✅ Partner with Sales, Customer Success, and cross-functional teams to provide timely solutions.

✅ Support strategic projects, including Network 2.0 initiatives .

✅ Investigate root causes, develop action plans, and ensure successful resolution.

✅ Help improve customer experience by identifying trends and recommending process improvements.

✅ Manage multiple priorities in a fast-paced, collaborative environment.

What we're looking for:

✔️ 2+ years of experience in Customer Service, Customer Experience, Sales Support, or Operations Support .

✔️ Strong analytical and problem-solving skills.

✔️ Excellent communication and stakeholder management.

✔️ Ability to work with multiple teams while meeting tight deadlines.

✔️ Proficiency in Microsoft Office.

✔️ Advanced English (spoken and written) .

✔️ High School diploma required; Bachelor's degree is a plus.

Why join FedEx?

• Work with teams across the U.S. & Canada .
• Be part of a global company recognized for its culture and innovation.
• Gain exposure to strategic projects and international stakeholders.
• Grow your career in a collaborative and dynamic environment.

Interested? Apply today

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Equal Opportunity Statement

FedEx Express is committed to diversity and inclusivity in the workplace, ensuring equal opportunity for all employees and applicants.