IT Service Delivery Analyst I

By living according to a common set of values, we create a culture that unifies, embraces the uniqueness we all bring to the company, and positions Integer for long-term success.

At Integer, our values are embedded in everything we do.

• Customer
• We focus on our customers' success
• Innovation
• We create better solutions
• Collaboration
• We create success together
• Inclusion
• We always interact with others respectfully
• Candor
• We are open and honest with one another
• Integrity
• We do the right things and do things right

Accountabilities & Responsibilities

• Adheres to Integer's Values and all safety, environmental, security and quality requirements including, but not limited to: Quality Management Systems (QMS), Safety, Environmental and Security Management Systems, U.S. Food and Drug Administration (FDA) regulations, company policies and operating procedures, and other regulatory requirements.
• Vendor account management
• Procurement responsibilities
• Cultivates internal networks to facilitate completion of tasks
• Develops a basic understanding of supported functional areas
• Estimates work and gathers requirements for a wide range of projects
• Drives deliverables for assigned projects including but not limited to expansions and acquisitions
• Develops and manages schedules for deployments, upgrades, refreshes, renewals, licensing, etc.
• Supports upgrades to technology and verifies compatibility of existing applications
• Troubleshoots routine issues and resolves incidents in a timely manner
• Communicates clearly and works with functional team members
• Provides feedback on approaches and decisions
• Develops and maintains a productive working relationship with project sponsors, customers, and key systems users
• Performs other duties as required.

Education & Experience

• Minimum Education: BS Degree in Information Systems, Business, Engineering, Computer Science or related discipline, or equivalent experience.
• Minimum Experience: 0-2 years' experience.

Knowledge & Skills

• Special Skills:
• Demonstrated ability to work in and foster a team based environment
• Ability to communicate and present effectively
• Good organizational skills
• Managing to a budget

Other

• May travel up to 10% of the time

U.S. Applicants: Equal Opportunity Employer. In addition, veterans and individuals with disabilities are encouraged to apply.