General Manager, Industrial Service

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community, and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work. ​

Job Description

The Industrial Service General Manager, Mexico leads the Business Unit with full P&L responsibility, including the service portfolio, offering development, and end-to-end delivery in close collaboration with key stakeholders. This is responsible for driving profitable growth by strengthening market position across key geographies, enhancing service excellence, and optimizing operational performance.

This position combines strategic leadership with strong operational accountability, ensuring alignment with business objectives while fostering cross-BU collaboration and managing a large customer network. A strong safety mindset is a fundamental responsibility of the role, ensuring that all operations are conducted in line with the highest safety standards and a proactive safety culture is embedded across the organization.

Demonstrated leadership capability and a strong ability to inspire and align teams are essential to advancing business growth, enhancing customer satisfaction, and delivering sustainable results.

Key Responsibilities:

• Lead the Industrial Service Business Unit with full accountability for strategic direction, operational performance, and financial results, ensuring alignment with overall company objectives.
• Define and drive the business strategy to achieve sustainable growth, increase market share, and enhance profitability across the service portfolio.
• Championing a strong safety culture across the Business Unit, ensuring compliance with all health, safety, and environmental standards, and promoting proactive risk management in all operations.
• Oversee and develop a high-performing leadership team, providing direction, coaching, and governance to ensure consistent execution and capability building across service areas.
• Establish and monitor key performance indicators (KPIs), ensuring effective performance management frameworks are in place to drive accountability and results.
• Drive operational excellence by optimizing processes, improving productivity, and ensuring high-quality service delivery to customers.
• Collaborate closely with commercial teams, and senior leadership to strengthen customer relationships and improve overall business performance.
• Lead workforce planning and talent management strategies, including recruitment, development, and succession planning for key roles.
• Oversee financial planning and budget management, ensuring strong cost control, resource allocation, and overall financial health of the Business Unit.
• Provide strategic oversight of major projects and initiatives, ensuring execution aligns with business priorities and delivers expected outcomes.
• Foster cross-functional and cross-BU collaboration to ensure alignment, scalability, and consistency of service offerings across markets.
• Ensure compliance with company policies, governance standards, and relevant regulatory requirements.

Qualifications

• Minimum 10 years of experience in managing service operations or in similar roles, with extensive leadership experience.
• Degree in Mechanical Engineering, Electrical Engineering, or a related field; Master’s degree in Operations, Management, or MBA is preferred.
• Strong business acumen and analytical capabilities.
• Strong communication, interpersonal, and collaboration skills.
• Positive attitude, proactive approach to challenges, and a solution-oriented mindset.
• Fluent in both Spanish and English (written and spoken)
• Knowledge of ISO 9001 and ISO 14001 standards
• Willingness and ability to travel domestically and internationally.

Additional Information

What We offer:

With us, you will have a unique opportunity to lead and shape a high-performing Industrial Service Business Unit within a global company. You will operate in an international environment, driving strategic direction, operational excellence, and profitable growth, while contributing to the development and execution of the business strategy within your area of responsibility.

We offer a competitive total compensation package as well as good learning and career development opportunities.

Interested?

Do you have what it takes, and do you see yourself joining our team and taking a key role in our Mexico operations? If so, please submit your application, including your CV, as soon as possible via the “Apply” link below.

Konecranes moves what matters . We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.