North America Cdm-fcm Partner Support (San Pedro Tlaquepaque)

Responsibilities

• Manages the operational business relationship with partners on data reporting and financial claims processes
• Conducts and reviews highly complex operational analysis
• Acts as a point of escalation and collaborates with other functions to drive resolution of operational issues of medium to high complexity, in support of the partner requirements
• Represents the partner needs and provides business requirements to projects of moderate to high complexity
• Prepares and runs operational performance reviews with the partner and supports improvement plans, on data reporting and financial claims processes
• Consults and advises on operational matters of medium complexity to internal stakeholders at peer levels and above
• Proactively communicates operational process changes to partners and internal clients; supports the implementation phase

Education and Experience Required

• First-level university degree or equivalent experience; may have advanced university degree
• Typically 4-6 years of related experience, preferably in supply chain, customer service, procurement or financial management
• Typically 1-2 years of experience supporting large accounts

Knowledge and Skills

• Excellent communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as required
• Developing consulting, negotiation and influence skills
• Solid understanding of core HP businesses and the revenue cycle
• Superior research and analytical skills
• Good knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint
• Demonstrated project management skills such as planning, execution and implementation
• Proven ability to collaborate and network with other groups and functions to reach business objectives, in support of the customer/partner requirements
• Proven ability to establish and maintain good relationships with external customers/partners on peer level and one level above
• Basic financial and business acumen
• Ability to identify and implement customer-specific process improvements