Account Manager (Mexico City)

Role Overview

Given our exciting and progressive growth plans, we are looking for an exceptional Account Manager to come and join our global business.

Reporting directly into the Team Lead Account Management, and working collaboratively with commercial, marketing & product teams, you will be accountable for building long-term relationships and driving revenue growth and retention of the Fresha platform.

This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact.

What you will be doing

• Collaboration - Work closely with other departments to ensure a seamless partner experience

• Accountable - Meeting Key Performance Indicators on monetization, revenue growth, and retention by proactively engaging with and educating our Partners on the value of the Fresha platform

• Execute - Analyze reports and execute effective plans to upsell and increase revenue generation from existing accounts

• Build - Ensure strong Partner Experience by building meaningful relationships by attending face-to-face and video meetings with your accounts

• Engage - Administer a consistent contact strategy across your Portfolio to keep Partners engaged and reduce churn

• This list is not exhaustive and there may be other activities you are required to deliver.

What we are looking for

• Experience - Minimum 2 years of solid Account Management with a track record of success in revenue growth

• Manage Full Sales Cycle - 2-3 years, taking an account from onboarding to long term revenue generation

• Selling into SMB - 2-3 years, being able to close sales and generate incremental revenue

• Team Player - must be happy to ‘roll sleeves up’ and assist the team whenever required.

• Comfortable working in a fast-paced and changing environment.

• Demonstrable experience in effectively managing and driving commercial growth from a large account portfolio, ideally in the SaaS industry.

Added Bonus

• Bi-lingual - Fluency in English and another language, ie Spanish, Thai, Mandarin.

• Multi-selling - Experience with selling multiple products at a time.

• CRM - Experience with a CRM, we use Hubspot.

Benefits include:

• Work-life balance: 25 days of flexible leave that we encourage you to take.

• Retirement: 401K with up to 3% match.

• Insurance: Medical, up to 80% employer contribution.

• Additional Perks: Wellness products/services Perkbox.

• Dental, Vision, and life insurance.

• Free Counseling.

• Flexible work-away policies (work from another Fresha office, or from a family member’s city).

Interview Process

• Screen Stage (30 mins) - Video-call with a member from the Talent Team

• 1st stage (45 mins) - Video-call/in-person with Team Lead Account Management

• Final Stage (75 mins) - Video-call/in-person with Team Leads and Head of Commercial

We aim to complete the entire interview process and deliver feedback within 3 weeks.

Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe.