Returns Business Operations Analyst (San Pedro Tlaquepaque)

Job Summary

This role is responsible for managing a broad range of moderately complex supply chain processes for Latin America Returns Operations. The role enhances current business processes and performance metrics by leading regional and global business Returns and Dead on Arrival operations, and identifies opportunities to streamline and optimize operational processes. The role contributes to special projects and communicates requirements to the global business unit planning teams.

Responsibilities

• Manages a broad range of moderately complex supply chain processes, such as inventory analysis and planning, demand management, logistics management, and import/export operations, typically for a large general business unit.
• Independently executes basic demand and supply matching activities, connecting planning to execution, and identifying issues and their impact.
• Drives the analysis conducted for backlog management.
• Gathers demand data from country, region and account managers to synthesize information using complex analysis, and delivers demand signals to the supply base to contribute to demand forecasting.
• Coordinates or leads regional and global business unit planning teams to maintain and enhance the current business processes.
• Monitors key metrics, creates relevant reporting metrics, and reviews information for continuous improvement.
• Contributes to priority projects with complex analysis and assists in developing recommendations.
• Communicates requirements and guidelines to the global business unit planning teams.
• Coordinates, develops, and manages a regulatory trade compliance program.

Education and Experience Required

• Four‑year or Graduate Degree in Supply Chain Management, Manufacturing Engineering, Operations management, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 4‑10 years of work experience, preferably in supply chain, operations, or a related field or an advanced degree with 3‑5 years of work experience.

Preferred Certifications

• Project Management Professional (PMP) Certification
• Certified Professional In Supply Management (Standards Organizations)

Knowledge & Skills

• Excellent understanding of supply chain processes (plan, source, make, deliver).
• Identifies cutting edge analytical tools, models and methods for making key business decisions.
• Excellent internal and external complex‑relationship management skills.
• Extensive knowledge and understanding of how to analyze business problems using Advanced Microsoft Office skills (Excel, PowerPoint, etc.), statistical analysis, and financial modeling.
• Very strong project management skills, with capability to manage cross‑functional teams in multiple geographies.
• Strong business acumen and technical knowledge within area of responsibility.
• Very strong understanding of HP’s overall supply chain strategy.
• Excellent understanding of Material Requirements Planning (MRP), ATP and master scheduling.
• Excellent understanding of national and international trade requirements to align customs/trade function with business objectives.
• Thorough knowledge of inventory modeling and analysis.
• Excellent understanding in developing and managing a trade compliance program.
• Enterprise Resource Planning
• Finance
• Inventory Control
• Inventory Management
• Key Performance Indicators (KPIs)
• Lean Manufacturing
• Procurement
• SAP Applications
• Warehousing

Cross‑Org Skills

• Strong leadership skills including team building and conflict resolution and management.
• Excellent communication and influencing skills; mastery in English and local language .
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope

Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.

Complexity

Responds to moderately complex issues within established guidelines.