BANAMEX ESPECIALISTA DE APOYO EN OPERACIONES

The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities

• Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients.
• Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales.
• Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries.
• Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed.
• Support expansive and diverse array of products and services.
• Assist with ongoing Lean and process improvement projects.
• Resolve complex problems based on best practice/precedence, escalating as needed.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 2-4 years of relevant experience.
• Proficient in Microsoft Office.
• Comprehensive knowledge of Dispute process.
• Ability to work unsupervised and apply problem solve capabilities.
• Ability to work occasional weekends to support Pega releases and COB testing.
• Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TR’s).
• Demonstrated analytical skills.
• Consistently demonstrates clear and concise written and verbal communication skills.

Education

High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

El personal se encargara de llevar controles relacionados a los procesos del Intercambio Bancario Nacional e Internacional, evaluacion adecuada de los riesgos cuando se toman decisiones de pago o devolucion de los cheques.

Conocimiento General de la Ley General de Títulos y Operaciones de Crédito.

Ejecuta los procesos de compensación Internacional de los cheques recibidos en sucursales del banco , con el fin de llevar a cabo el proceso de remesas en el extranjero , cheques de viajero, cobranzas y Administración al inventario de chequeras de los clientes (Altas , bajas , modificaciones , reactivaciones. etc.)

Experiencia requerida Conocimiento básico en lo relacionado a la validación de medidas de seguridad obligatorias de Cheques Citibanamex, otros bancos nacionales y extranjeros.

Manejo de paquetería e inglés básico

Manejo de sistemas preferentemente ( Admwin, Ondemand, eclipse, full suite y GBS Global Banking System )

Conocimientos

Manejo de los sistemas preferentemente ( Admwin, Ondemand, eclipse, full suite y GBS Global Banking System )

Validacion de firmas de clientes Validación de medidas de seguridad a los cheques Citibanamex y otros bancos Nacionales y Extranjeros.

*Preparatoria Concluida

*Conocimiento básico en lo relacionado a la validación de medidas de seguridad obligatorias de Cheques Citibanamex, otros bancos nacionales y extranjeros.

Manejo de paquetería e inglés básico

Manejo de sistemas preferentemente ( Admwin, Ondemand, eclipse, full suite y GBS Global Banking System )

Conocimiento en el Intercambio Bancario Internacional ( Remesas del extranjero, Cobranzas y cheques de viajero)

Objetivo del puesto Ejecutar los procesos de compensación Internacional de los cheques recibidos en sucursales del banco, con el fin de llevar a cabo el proceso de remesas en el extranjero, cheques de viajero, cobranzas y Administración al inventario de chequeras de los clientes (Altas , bajas , modificaciones , reactivaciones. etc.)

Objetivo del área Ejecutar los procesos de Operación Cheques México que involucran la Camara de compensación Nacional e internacional.

Funciones principales del Puesto Coordinar a equipos operativos, tecnológicos y administrativos / Ejecutar los procesos de compensación Internacional / Administración al inventario de chequer

Habilidades técnicas / Competencias que debe tener el Candidato Exce