EDI Specialist (Monterrey)

EDI Operation Team Leader

Job Types: Full-time, Permanent

Company Overview

Vortex Freight Systems ( is a third party logistics (TPL) company that focuses on delivering customized supply chain solutions for organizations with operations in Canada, USA and Mexico. We are a modern, entrepreneurial organization that values people and service. As we continue to expand our operations and service offerings, we are excited to welcome a new member to our team, focused on building and developing the best team in the industry.

Job Overview

Join our team as an EDI Specialist and help ensure seamless data flow and operational excellence for our logistics partners. In this role, you’ll play a key part in updating, monitoring, and troubleshooting electronic data interchange (EDI) for shipments integrated with customer TMS platforms.

Responsibilities and Duties

• Monitor and follow up on all shipments requiring EDI updates.
• Ensure correct use of status codes and clarify missing or incomplete information.
• Maintain high-performance metrics on customer scorecards.
• Support the launch of new customer accounts with EDI requirements.
• Act as a first point of contact for TMS-related inquiries.

Skills and Qualifications

• Fluent in both Spanish and English.
• Minimum 1 year of logistics and administrative experience.
• Strong organizational and Excel skills.
• Excellent attention to detail and communication abilities.
• A proactive, goal-oriented mindset.

Personal Attributes

• Committed – Demonstrates consistent follow-through on daily responsibilities and planned tasks.
• Organized – Manages tasks efficiently and maintains structure to support smooth operations and accurate reporting.
• Strong Communicator – Clearly articulates information both verbally and in writing in Spanish and English.
• Team-Oriented – Collaborates well with colleagues and actively contributes to a positive and supportive work environment.
• Detail-Focused – Pays close attention to details, ensuring accuracy in all tasks.
• Continuous Improvement Mindset – Always seeking ways to enhance processes and performance.
• Accountable – Takes full ownership of responsibilities and outcomes, regardless of challenges.

Growth Opportunities

Customer Service Representative, EDI Operations Team Leader