Customer service (materials)

The main objective of the Material Customer Service is to provide customer support to a set list of customer accounts. Has three main focus areas:

• Maintenance and understanding of customer demands
• Managing customer shipments
• Managing communication around areas that impact demand and/or shipments

Your Responsibilities:

• Daily maintenance of demand forecasts and purchase orders into BPCS, ensuring adherence to order acceptance policies
• Analyzing customer demands for errors and changes, taking ownership of the customer needs and ensuring communication internally and externally
• Managing shipments by creating warehouse and plant pick tickets and follow up to ensure loads are complete when shipped including working after standard shifts for expedites and tracking and/or calls and urgent queries from customers
• Working with Production, Shipping, Materials and other departments to respond to customer inquiries or issues in a timely manner
• Developing inventory, production and delivery plans for the customer
• Serving as the “voice of the customer” and ensuring that our organization understands customer business requirements and expectations
• Assisting in new part introduction projects, ensuring that all necessary demand, production and inventory plans are in place to ensure a successful launch
• Anticipating customers’ needs in order to ensure maximum customer satisfaction
• Ensures ownership and business continuity for account coverage

Qualifications, knowledge and skills:

• Bachelor’s degree is preferred
• Advanced or fluent English – emails and some conference calls in English
• Excellent written and spoken communication skills in Spanish
• Detail oriented with the ability to multi-task and set priorities
• Strong desire and ability to serve customers and solve problems
• Must be able to work well independently and escalate appropriately
• Strong analytical skills including use of Excel, including Pivot tables, waterfall analysis
• Strong knowledge of customer facing ECI processes