Employee Relations Specialist

## Employee Relations SpecialistApplyremote type: Hybridlocations: Guadalajara, Jaliscotime type: Full timeposted on: Posted Todaytime left to apply: End Date: July 19, 2026 (29 days left to apply)job requisition id: REQ-2026-16681Job SummaryThis position plays a critical role in enabling scalability of the ER function by handling Tier 1 activities, producing ER analytics and reporting, and supporting probation management processes.The Employee Relations Specialist provides foundational support for employee relations activities across the organization, focusing on high-volume, lower-risk case execution. Based in Guadalajara, this role serves as a key operational partner to the global Employee Relations team by managing case intake, supporting routine ER matters, and ensuring consistent application of company policies and processes.This position plays a critical role in enabling scalability of the ER function by handling Tier 1 activities, producing ER analytics and reporting, and supporting probation management processes.**Responsibilities*** Serve as the first point of contact for employee relations case intake, triage, and initial assessment.* Provide guidance to employees, managers and HR Business Partners on routine employee relations matters, including policy interpretation and application.* Support early-stage performance management, including coaching conversations and pre–performance improvement plan (PIP) guidance.* Manage routine disciplinary actions (e.g., attendance, policy adherence) in alignment with company guidelines and escalation protocols.* Administer and track employee probation periods, ensuring timely reviews, documentation, and alignment with company processes.* Conduct exit interviews and support offboarding activities, including documentation and trend tracking.* Support unemployment claims and standardized severance processing in accordance with established procedures.* Maintain accurate and timely documentation of all employee relations cases in ServiceNow.* Produce ER reports and analytics, including case volume trends, key metrics, and actionable insights for the ER team.* Identify patterns, trends, and emerging risks and escalate appropriately to the Employee Relations team.* Partner with HR Business Partners, Legal, and HR Operations to ensure coordinated and effective case management.* Maintain strict confidentiality and professionalism in all employee interactions and documentation.* Support continuous improvement initiatives, including documentation standardization and process optimization.* Provide support for overflow casework across regions based on business needs.* Other duties as assigned.**Education and Experience*** Bachelor’s degree in Human Resources, Business Administration, or related field.* 2–4 years of experience in Human Resources or Employee Relations, preferably in a high-volume or shared services environment.* Foundational knowledge of employee relations practices and employment law in countries where Insulet operates is preferred (e.g. U.S., Mexico, UK, etc.).* Fluency in English (written and spoken) is required, as this role supports a global Employee Relations function.* Strong analytical skills with experience in reporting and data interpretation (Excel, HR systems, or case management tools).* Excellent organizational and time management skills with the ability to manage multiple priorities.* Strong communication and stakeholder management skills, with the ability to work effectively across regions and cultures.* Demonstrated ability to follow processes while exercising sound judgment in identifying when to escalate issues. #J-18808-Ljbffr