Real-Time IT Support Engineer — Level 2 Chat
Link-Worldwide
Link-Worldwide is seeking a Consultant in Mexico City to support its IT Service Desk with Level 2 chat services. The role involves delivering real-time technical support, managing incidents, and enhancing the user experience through adherence to communicated protocols.
The ideal candidate will bring strong incident management skills and a commitment to continuous improvement in service delivery. Join us to be part of a dynamic team supporting our global operations.
#J-18808-LjbffrVacante publicada el 1 día atrás
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