General Manager

Location: Cancun, Mexico.

Property: SHA Mexico

Job Purpose:

The General Manager will be responsible for leading SHA Mexico, a flagship property of the internationally acclaimed SHA, delivering world-class luxury hospitality combined with preventive medicine and holistic wellness.

The successful candidate will combine strategic vision with a hands-on operational approach, driving exceptional guest experiences, financial performance, and a high-performing, values-driven organizational culture.

The role requires a “Think Global, Act Local” mindset, strong business orientation, operational expertise, and the ability to work with a multicultural, high-profile, and international clientele.

Main Duties & Responsibilities:

• Lead and manage all operational aspects of SHA Mexico, ensuring the highest standards of luxury service, wellness programs, and guest experience.
• Drive a visible, hands-on leadership style, ensuring consistency, operational excellence, and strong culture engagement across all departments.
• Foster and embed AB Living Group’s core values in the organization: Excellence, Evolution, Honesty, Caring, and Happiness.
• Build, develop, and retain a high-performing leadership team capable of delivering operational and strategic results.
• Oversee financial performance, including budget execution, revenue management, cost control, and KPIs.
• Ensure the property delivers a seamless guest journey for VIP and international clientele, maintaining personalization and memorability.
• Serve as the public face of the property, engaging with high-profile guests, stakeholders, and media as needed.
• Promote innovation and continuous improvement initiatives, keeping the property at the forefront of luxury wellness hospitality.
• Ensure compliance with all legal, safety, health, environmental, and operational standards.
• Protect assets, manage capital expenditure planning (CAPEX), and ensure long-term property value.

Job Profile:

• Bachelor’s degree in Hospitality Management, Hotel Administration, Business Administration, or related fields.
• Advanced studies in Wellness Management, Luxury Hospitality, or an MBA considered an advantage.
• Minimum 15 years in luxury hospitality, with at least 3–5 years in a General Manager or Director of Operations role.
• Experience with international ultra-luxury brands.
• Proven expertise across Rooms Division, Food & Beverage, Finance, and Commercial functions.

Languages:

• Fluent English and Spanish required.
• Additional languages considered an asset.

Specific Competencies:

• Strategic vision and business orientation.
• Think Global, Act Local mindset.
• Strong operational leadership and hands-on execution.
• Ability to combine strategy and daily operations effectively.
• Strong focus on guest experience and personalization.
• Ability to influence and manage high-profile stakeholders.
• Adaptability to multicultural environments.

Technological Skills:

• Proficiency in property management systems and operational software.
• Advanced knowledge of Microsoft Office or Google Workspace.
• Experience in data-driven operational decision-making.

Skills Chain of Command:

• Proactivity
• Analytical skills
• Results-oriented
• Interdepartmental integrator

Competencies based on our values:

• Excellence | We strive for excellence in everything we do, making it a habit
• Evolution | We are committed to constant improvement and innovation
• Honesty | We prioritise honesty and loyalty in everything we do
• Caring | We genuinely care for our guests, our team, our planet, and our resources
• Happiness | We enjoy the journey,facing challenges with passion and enthusiasm

Other Competencies and Skills Required:

• Strong business orientation and strategic mindset.
• Ability to work in international and multicultural environments.
• Excellent interpersonal and communication skills.
• Ability to manage multiple priorities simultaneously.
• Willingness to travel as needed.