Operations Manager, Worldwide Operations

Operations Manager, Worldwide Operations

Do you pioneer? Do you enjoy breaking down and solving complex problems for the benefit of a quickly expanding customer base, focusing first on our customer and working backwards? Do you want to be part of a newly formed organization that is designing and launching new business models across the world?

If so, the Amazon team is looking for an experienced leader with a strong record of achieving results. The person will be responsible for creating and executing a worldwide supply chain by working closely with our retail and operations partners across the globe in order to effectively manage volume flows and fullness for our fulfillment centers and delivery stations. The role requires a heavy focus on dive deep, bias for action, and ownership.

As an Operations Manager, you will have the opportunity to lead an inbound operation, outbound operation, or a functional process on a specified shift or across multiple shifts within an Amazon Fulfillment Center. You will be responsible for leading, developing and engaging a team of exceptional talent that makes innovation possible. One of your main focuses will be motivating, mentoring and coaching your team to become the best leaders they can be.

Job Requirements

• Capacity Planning and Operational experience.
• Lead a group of Area Managers towards success.
• Manage several business stakeholders (Retail/FBA) to drive and improve Seller/Vendor Experience.
• Innovate and drive continuous improvement projects.
• Deliver results: Cost and Customer Experience.
• Frequent walking in the building and around area; facilities are over a quarter mile in length.

Key Job Responsibilities

• Support all safety programs and compliance to ensure a safe work environment for all associates and managers.
• Lead and develop a team of 3-7 Area Managers (front-line supervisors) and 100-300 hourly associates by embodying Amazon’s Leadership Principles.
• Act as the primary information source for the team, maintaining compliance and consistency and taking corrective action when needed.
• Mentor, train and develop teammates for career progression, performance improvement and recognition purposes.
• Execute daily capacity planning to guarantee success at the site.
• Create, communicate and maintain quality control policies and standard work procedures to Area Managers and associates.
• Proactively identify and lead process improvement initiatives using Lean tools to delight customers.
• Build and deliver productivity plans by reviewing work forecasts, determining productivity requirements and partnering with other Operations Managers to balance labor.
• Evaluate performance objectives and metrics to determine inbound or outbound productivity requirements to achieve customer time, accuracy, and quality expectations.

About the Team

Inclusive team culture: At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work Life Balance: We believe striking the right balance between your personal and professional life is critical to life‑long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth: Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better‑rounded professional.

Basic Qualifications

• 3+ years of employee and performance management experience.
• Bachelor’s degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• 8+ years of Strong Operations Management proficiency in Data Analysis.

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.