Account Manager

The Account Manager Senior – CDMX is responsible for building and executing the regional commercial strategy, driving revenue growth, and developing a strong pipeline of opportunities aligned with Dematic’s portfolio.

We offer:

• Career Development
• Competitive Compensation and Benefits
• Pay Transparency
• Global Opportunities

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Learn More Here:

Tasks and Qualifications

This role requires full ownership of the territory, including market development, customer engagement, opportunity qualification, and closing of complex, long-cycle projects. The individual will work closely with internal teams such as Engineering, Solutions Development, After Market, and Finance to deliver competitive and high-quality solutions. The position demands a proactive “hunter” mindset, with strong discipline in pipeline generation, customer follow-up, and CRM management. At the same time, the role requires the ability to build long‑term relationships and identify repeat business opportunities within existing accounts. The Account Manager Senior will also play a key role in shaping Dematic’s market positioning in the Bajío, identifying industry trends, competitor activity, and new business opportunities that support long-term growth in Mexico.

Key Responsibilities

Business Development & Territory Ownership

• Own and develop the Bajío region commercial strategy.
• Identify and pursue new business opportunities through cold calling, networking, and market mapping.
• Build and maintain a strong pipeline aligned with revenue targets.
• Penetrate target accounts and expand Dematic’s footprint in the region.

Account Management

• Develop and manage strategic customer relationships.
• Identify upsell, cross‑sell, and repeat business opportunities.
• Understand customer operations, challenges, and long‑term needs.
• Position Dematic as a trusted advisor and long‑term partner.

Sales Execution

• Lead the full sales cycle: qualification, solution development, proposal, negotiation, and closing.
• Collaborate with Engineering and Solutions teams to define optimal solutions.
• Prepare and deliver executive‑level presentations.
• Ensure alignment between customer expectations and internal capabilities.

Commercial Discipline

• Maintain accurate and disciplined CRM (Salesforce) management.
• Develop forecasts, budgets, and pipeline visibility.
• Track opportunity progress and ensure timely follow‑up.
• Align with internal processes and approval workflows.

Market Intelligence & Strategy

• Monitor market trends, competition, and customer needs in the Bajío region.
• Provide insights to leadership on growth opportunities.
• Support definition of vertical strategies (Automotive, Retail, 3PL, Manufacturing).
• Contribute to long‑term commercial planning in Mexico.

Required Profile Education

• Bachelor’s degree in industrial engineering, Mechanical Engineering or related field.
• Advanced English proficiency (required).
• Experience 5–10 years of experience in: Technical sales, Industrial automation, Material handling, Supply chain solutions.
• Proven experience selling complex solutions.
• Experience managing long sales cycles.
• Experience working with executive‑level stakeholders.

Core Competencies

• Strong commercial acumen.
• Hunter mindset with disciplined execution.
• Strategic thinking and territory ownership.
• Ability to manage complex sales processes.
• Strong communication and negotiation skills.
• High level of accountability and ownership.
• Ability to work cross‑functionally.
• Resilience and persistence.

Company Overview

KION brands keep the world moving – globally, regionally, and locally. KION is the Supply Chain Solutions Company. With over 42,000 employees in more than 100 countries, we enable smart, sustainable, and reliable supply chains worldwide – wherever goods are stored, moved, or delivered. KION offers its customers the full spectrum of solutions to make their supply chains future‑ready. Our international brands, Linde Material Handling, STILL, and Baoli and our regional brands, Fenwick and OM, stand for outstanding technological innovation, intelligent automation and service excellence in forklift trucks and warehouse equipment. Dematic complements this expertise with state‑of‑the‑art automation technology and AI‑supported software solutions that optimize intralogistics across warehousing, production, and distribution. Whether locally or globally – we offer exciting career opportunities in an innovative environment shaped by our core values: Integrity, Collaboration, Courage, and Excellence. Together, we create the magic of supply chain solutions. Join our team – Push it forward.