Senior Service Desk Lead: Incident Resolution & Automation
Hitachi Automotive Systems Americas, Inc.
Hitachi Automotive Systems Americas, Inc. is seeking a Senior Service Desk Lead to drive complex incident resolution, mentor a team of associates, and oversee end-to-end service delivery across infrastructure and applications.
You will coordinate with cross-functional teams and focus on continuous service improvement and automation. The role requires 5+ years in IT support with leadership, strong AD/Azure AD and Windows/macOS skills, and a proven track record in KPI/SLA reporting and vendor
#J-18808-LjbffrVacante publicada el 1 día atrás
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