Activation Specialist

At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off‑premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.

Deliverect

As a rapidly scaling global SaaS unicorn, Deliverect stands at the forefront of revolutionising technological solutions for the dynamic hospitality and Q‑commerce sectors. Our mission is clear: to empower ambitious individuals with the skills and knowledge to make a positive impact on business. Developing in their professional careers, all the while being a part of something larger than themselves.

Department Focus

Enter the Implementation and Consultation team at Deliverect—a key group of seasoned professionals steadfastly committed to propelling enterprise businesses to unparalleled success. We craft technical plans that seamlessly integrate our products with our client's operations. The result? Streamlined processes, reduced errors, and elevated operational efficiency, all contributing to our clients achieving their ambitious business goals.

Our approach is not just technical; it's holistic. From project management to technical expertise and continuous improvement, we ensure quality and mitigate risks at every turn. Hand‑in‑hand with our customers, we delve into their unique requirements, tailoring our services to meet their needs. Ongoing support and customisation are not just offerings—they're the foundations of our commitment to ensuring users get the absolute most out of our products.

Your Impact

Deliverect is seeking a highly motivated Activations Specialist to join our expanding team! In this crucial role, you'll play a key part in welcoming new clients and guaranteeing their seamless integration with the Deliverect platform.

As the primary point of contact during the initial setup phase, you'll guide clients through the process, ensuring a smooth transition.

Your expertise will be instrumental in facilitating the effortless onboarding of new clients in NOAM and LATAM onto our platform, directly contributing to their satisfaction and long‑term success.

*This is a full‑time, hybrid role with a flexible work schedule, offering 3 days in our Mexico office and 2 days from the comfort of your home.*

A Typical Day

• Provide support to customers or users during the activation process, addressing any questions or concerns they may have to overcome obstacles to activation
• Serve as an advocate for customers or users within the organization to promote consistent feedback loops
• Lead activities to onboard new locations, activate additional ordering channels and set up new products
• Help customers with menu creation and maintenance
• Train customers on how to use the Deliverect platform and tools
• Migrate integrations to new systems
• Coordinate with external partners and cross‑functional teams, working closely with Project Managers, Account Managers, and the wider implementation team to deliver the final solution

Your Expertise

• Computer savvy
• English required
• Passion to join an innovative technology‑driven company
• Have or want Hospitality (food/retail), Online Marketing and/or E‑commerce experience
• A team player with great interpersonal and communication skills
• Excellent time‑management and problem‑solving skills
• Highly autonomous and self‑starter
• Open to new ideas and approaches
• Manage multiple projects simultaneously with a high degree of attention to detail
• Proven track record of efficiently organizing tasks and schedules

Benefits

• Dedicated learning budget to help expand your skills and knowledge
• Contribute to tackling the most significant challenges in the global tech industry
• Weekly releases and new features ensuring you work on cutting‑edge solutions
• Collaboration with a diverse, international team valuing transparency and visibility
• Being part of a rapidly scaling SaaS unicorn where your contributions have significant impact
• Regionally tailored rewards and compensation packages reflecting the unique needs of each market

Commitment to Inclusion

We are dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed. We strongly encourage applications from underrepresented groups.

Important Information

1. Fluency in English is required, with strong written and verbal communication skills being essential.

2. Applicants must possess the legal right to work in the country where the role is based, as we are currently unable to provide financial assistance for relocation or travel.

3. Please note that certain roles may require a background check as a condition of employment, and you will be informed of this during the initial screening process.

4. We strive for an efficient and objective hiring process. Please be advised that an Artificial Intelligence tool is utilized to assist in the initial screening and assessment of applications based on required skills and qualifications. This process is designed to support our recruiters and does not replace human review.

If you require any accommodations or support during the recruitment process due to a disability, please do not hesitate to contact us at Ver el correo electrónico en click.appcast.io.

Ready to shape the future of commerce with us? Explore our opportunities and apply today!