Salesforce Developer

Salesforce Developer

We are seeking a Salesforce Developer for a hybrid position in Mexico City (CDMX). The role focuses on end‑user support, troubleshooting user issues within Salesforce Sales, Service, or Experience Cloud.

Key Responsibilities

• User Support & Troubleshooting: First point of contact to resolve common user issues such as login/access issues, password resets, and navigation queries.
• Functional Assistance: Assist users with profile assignment, role updates, permission sets, page layouts, and report/dashboard access issues.
• Ticket Management: Log, categorize, prioritize, and manage incoming incidents via ticketing tools such as Salesforce Service Cloud, Jira, or ServiceNow.
• Data & System Maintenance: Perform basic data updates, corrections, and routine system maintenance or patching.
• Escalation: Escalate complex technical issues that require deeper analysis to Tier 2 or Tier 3 teams, ensuring detailed documentation is provided.
• Documentation: Create and maintain knowledge articles and standard operating procedures.

Required Qualifications & Skills

• Experience: 3–5 years (B2 level) or 5–8 years (B3 level) in CRM end‑user support or IT support.
• Technical Knowledge: Basic understanding of Salesforce CRM, user security models (profiles, roles, permission sets), and data management.
• Communication: Strong verbal and written skills for providing clear, empathetic communication to global users.
• Soft Skills: High patience, strong ownership of issues, and ability to work in a fast‑paced environment with varied shifts.
• Certifications: Salesforce Administrator certification.
• Tools: Salesforce CRM (Sales/Service Cloud); Ticketing systems such as Jira Service Management or ServiceNow.

Location

Mexico City, Mexico