Analyst, Analytics And Forecasting (Xico)

About the Team

We are part of the Network Operations Excellence (NOE) team within the Global Support and Integrity Operations (GSIO) organization. Our primary role is to provide the best support for Dashers, Consumers and Merchants to maximize customer retention while minimizing cost. We create feedback mechanisms and insights to influence process design and resource allocation, improving the experience for all DoorDash customers.

About the Role

We are looking for a motivated Junior Analyst to join our Forecasting and Network Operations Excellence team. In this role, you will support the team by collecting, analyzing, and reporting data that helps scale our integral operations and improve service delivery. This is an ideal opportunity for someone early in their analytics career who is eager to learn, grow, and make an impact in a fast‑paced environment. You’ll work closely with Senior Analysts and cross‑functional teams such as Workforce Management, Business Intelligence, Data Science, Operations, Finance and Customer Experience to assist in reporting, process improvement, and the development of data‑driven insights.

Responsibilities

• Gather, clean, and analyze data to inform business decisions
• Create and maintain dashboards and recurring reports using tools like Excel and BI platforms (Tableau, Looker, Sigma)
• Work with stakeholders to understand business questions and provide data‑driven answers
• Participate in the demand planning process by supporting data collection and model updates
• Identify small‑scale opportunities for automation and workflow improvements
• Monitor and triage incoming requests in the team channel, assisting with ad‑hoc problem solving to unlock operational efficiencies
• Collaborate with peers and senior team members to learn best practices in forecasting and analytics

Qualifications

• Foundational understanding of SQL and Excel, with a willingness to learn new tools and techniques
• Curiosity and eagerness to develop technical and analytical skills
• Problem‑solving mindset and enjoyment of working with data to uncover insights
• Detail‑oriented, organized, and capable of managing multiple tasks
• Clear and effective communication skills, and a collaborative attitude
• Interest in growing a career in a data‑focused role within a fast‑paced tech environment
• Bachelor’s degree in a quantitative field or 6 years of relevant experience
• Fluency in English is a must to connect with partners

Please note: we operate in a hybrid model and our office is located in Mexico City.