Senior Product Account Manager

About Kueski

At Kueski, we're dedicated to improving the financial lives of people in Mexico. Since 2012, we've been the leading buy now, pay later (BNPL) and online consumer credit platform in Latin America, known for our innovative financial services. Our flagship product, Kueski Pay, provides seamless payment solutions for both online and in-store transactions, establishing itself as the preferred option for nearly 30% of Mexico's top e-commerce merchants. Notably, we were the first to introduce BNPL on Amazon Mexico.

We're a tech company with a culture geared toward innovation, collaboration, and impact, fostering a strong, diverse, and inclusive workplace. Our commitment to excellence and ethical business practices has earned us multiple industry recognitions. In 2024, we were named one of the World’s Top FinTech Companies by CNBC and recognized as one of the most ethical companies in Mexico by AMITAI. Additionally, we were certified as a Best Place to Work for LGBTQ+ Equality by HRC Equidad MX 2025 and ranked among the Best Companies for Female Talent by EFY.

Position

Kueski is seeking a Senior Product Account Manager to own and grow a strategic enterprise partnership, leading commercial performance, executive relationships, and cross-functional initiatives that drive business impact.

This role is ideal for a strategic, execution-driven leader who thrives in complex environments and excels at influencing stakeholders, driving growth, and delivering operational excellence.

Key Responsabilities

Account Ownership & Strategy

• Own the overall success, performance, and growth of a key enterprise account, including revenue, profitability, and customer experience metrics

• Develop and execute the account strategy, identifying opportunities for expansion, optimization, and long-term value creation

• Act as the primary point of contact for senior stakeholders, building strong, trust-based relationships at executive levels

• Lead business reviews (QBRs/MBRs), aligning on performance, insights, and future roadmap

Commercial & Relationship Management

• Drive commercial negotiations, renewals, and contract expansions

• Identify upsell and cross-sell opportunities in collaboration with internal teams

• Deeply understand the partner’s business model, priorities, and success metrics to proactively propose solutions

• Ensure alignment between partner expectations and internal capabilities

Execution & Cross-functional Leadership

• Lead the end-to-end execution of strategic initiatives, coordinating across Product, Engineering, Operations, Risk, and Marketing teams

• Translate business needs into clear, actionable plans and ensure timely, high-quality delivery

• Prioritize initiatives based on business impact, feasibility, and resource allocation

• Act as the escalation point for complex issues, driving resolution across teams

Performance Management & Insights

• Define, track, and analyze key performance indicators (KPIs) to measure account success

• Generate insights and recommendations to improve performance, customer experience, and operational efficiency

• Monitor risks and proactively implement mitigation strategies

• Provide regular updates to senior leadership on performance, risks, and opportunities

Operational Excellence & Continuous Improvement

• Identify and drive process improvements to enhance scalability and efficiency

• Promote best practices in execution, stakeholder management, and cross-functional collaboration

• Lead retrospectives and continuous improvement efforts across initiatives

• Ensure high standards of organization, documentation, and accountability

Job Requirements

• 8+ years of experience in account management, business development, consulting, or related roles, with a strong focus on enterprise clients

• Proven experience owning and growing large, complex accounts with senior executive exposure

• Strong commercial acumen, including experience in negotiations, revenue growth, and partnership management

• Experience working with digital products and cross-functional teams (Product, Tech, Ops)

• Ability to operate at both strategic and execution levels, balancing long-term vision with day-to-day delivery

• Exceptional stakeholder management and influencing skills, both internally and externally

• Strong analytical and problem-solving skills, with the ability to translate data into actionable insights

• Experience in fintech, financial services, or highly regulated industries is a plus

• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment

• Entrepreneurial mindset with a strong sense of ownership and accountability

• Fluency in English and Spanish

Diversity & Inclusion

At Kueski we embrace diversity in all forms, systematically promote equity, and ensure everyone feels included with a sense of belonging. We are committed to the full inclusion of all qualified candidates. As part of this commitment, we will make efforts to ensure reasonable accommodations are made during the hiring process. If reasonable accommodation is needed, please let the Talent Acquisition team know.