Human Resources Specialist

As a People Solutions Center Operations & Benefits Specialist, you will manage employee inquiries, maintain accurate HR records, and prepare employment-related documentation in Workday and local systems. You will ensure timely, high-quality HR service delivery, compliance, and operational excellence, while leveraging HR data to provide insights on the workforce metrics, HR activities, efficiency and costs.

Key Responsibilities

• Inquiry Handling
• Respond to routine and complex employee inquiries related to the employee life cycle, contracts, and data
• Route specialized or escalated inquiries to appropriate teams or resources
• Maintain service excellence and confidentiality in all communications

• Document Preparation
• Draft and process employment contracts, addendums, and other HR documents.
• Ensure documentation aligns with legal requirements and internal policies.
• Collaborate with HR Business Partners for approvals, e-signatures and updates

• HR Data Management
• Maintain and update employee records in Workday and local HR systems
• Ensure data accuracy, consistency and compliance with global and local standards
• Support data audits and reporting activities.
• Responsible for updating procedures and work instructions

• Benefits Administration
• Implement, execute and maintain HR benefits programs, including health, retirement and other ancillary offerings
• Implement and execute HR programs of specialized nature to continuously improve all HR processes and procedures and enhance use of HR data for reporting, analytics and workforce planning.

Required Skills & Qualifications

• Technical Skills
• Proficiency in Workday and HR case management systems
• Strong understanding of HR data structures and document workflows
• High proficiency in Microsoft Office (Word, Excel, PowerPoint)

• Communication & Service
• Very good written and verbal communication skills in French, English and Spanish
• Strong customer service orientation and problem-solving skills
• Strong interpersonal and communication skills; approachable, service-minded and proactive
• Ability to manage sensitive information with discretion

• Organizational Skills
• Highly organized and able to manage multiple priorities with attention to detail and accuracy
• Ability to prioritize tasks and manage multiple deadlines
• Experience working in a fast-paced, service-oriented environment

Preferred Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field
• Prior experience in HR operations environment as an HR Specialist or in a similar HR role
• Knowledge of employment laws and HR compliance practices.