Fraud Investigate Specialist

Company Overview

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit:

Team Overview

El equipo de Gestión de Riesgos es responsable de gestionar los riesgos diversificados y los asuntos operativos asociados con nuestros productos y flujos comerciales, que van desde el riesgo de pago, el riesgo de fraude, el riesgo de crédito hasta el riesgo de cumplimiento y seguridad, rastreando la prevalencia técnica líder en la industria, desarrollando soluciones innovadoras y de última generación.

Buscamos una operación de investigación de riesgos con experiencia para investigar los casos de fraude y lidiar con la cuenta de riesgo y la respuesta para métricas de pérdidas clave mientras mantenemos una experiencia de usuario positiva.

Role Responsibilities

Responsable de realizar investigaciones exhaustivas sobre transacciones sospechosas complejas y de alto riesgo, determinando de manera independiente la naturaleza del caso y proponiendo acciones a seguir, garantizando la precisión y calidad de las conclusiones. Funciones principales:

• Realizar investigaciones profundas de casos complejos, analizando múltiples dimensiones como información transaccional, datos de comportamiento, entorno del dispositivo y contexto del comercio.
• Determinar con precisión la naturaleza del caso (fraudulento / no fraudulento / dudoso) y proponer acciones a seguir (reembolso, rechazo, etc.).
• Documentar de manera completa y estandarizada el proceso de investigación y las conclusiones, garantizando trazabilidad y posibilidad de revisión.
• Identificar patrones característicos en casos típicos y proporcionar retroalimentación al equipo de estrategia de riesgo para optimizar las reglas.

Role Qualifications

• Más de 3 años de experiencia en bancos, instituciones de pago, esquemas de tarjetas o proveedores de servicios antifraude. Más de 1 año de experiencia en investigación de casos de fraude.
• Conocimiento de modos comunes de fraude (robo de tarjeta, phishing, ingeniería social, ataques de intermediario, suplantación de cuentas, etc.) y sus características de riesgo.
• Capacidad para analizar casos complejos de manera independiente, reconstruyendo el panorama completo de la transacción a partir de múltiples fuentes de información.
• Buenas habilidades de redacción para elaborar informes de investigación claros y estructurados.
• Responsable, con buena sensibilidad al riesgo y capacidad para trabajar bajo presión.
• Disposición y capacidad para aprender nuevos sistemas, reglas y herramientas.
• Atención al detalle y buena gestión del tiempo, capaz de manejar múltiples casos simultáneamente.

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on